Mikheil Gabadze
Tbilisi
Overview
7
7
years of professional experience
Work History
Customer Support Officer
Silknet
01.2024 - 11.2024
- Monitored incoming calls and emails for customer support issues.
- Provided technical support to customers through live chat.
Content Moderator
Majorel
11.2023 - 06.2024
- Screening and monitoring uploaded videos, comments, hashtags, etc. For obusive, violent or other inappropriate content.
Quality Control Specialist
Horus Company
11.2021 - 03.2023
- Collaborated with cross-functional teams to ensure consistent adherence to quality standards across all products.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Reported problems and concerns to management.
Manager
Auto Invest
04.2020 - 08.2021
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Sales Manager
JYSK
05.2018 - 01.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Education
Business Administration And Management
European University
Tbilisi, GeorgiaTimeline
Customer Support Officer
Silknet
01.2024 - 11.2024
Content Moderator
Majorel
11.2023 - 06.2024
Quality Control Specialist
Horus Company
11.2021 - 03.2023
Manager
Auto Invest
04.2020 - 08.2021
Sales Manager
JYSK
05.2018 - 01.2020
Business Administration And Management
European University