Melissa Wheeler
Gainesville,MI
Summary
Business professional prepared for this role, bringing wealth of experience in strategic planning and operational management. Delivered impactful results through effective leadership and resource optimization. Focused on fostering team collaboration and achieving exceptional outcomes with adaptability and reliability. Skilled in financial management, strategic growth, and customer relations.
Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.
Overview
26
26
years of professional experience
Work History
Owner
Melissa Wheeler
01.2020 - Current
- Developed comprehensive business strategies to enhance operational efficiency and customer satisfaction.
- Created and implemented marketing campaigns that increased brand visibility and customer engagement.
- Managed financial planning, budgeting, and forecasting to ensure sustainable growth and profitability.
- Oversaw daily operations, ensuring compliance with industry regulations and quality standards.
- Developed and implemented business strategies to enhance operational efficiency.
- Managed financial planning, budgeting, and accounting processes for sustainable growth.
- Oversaw staff recruitment, training, and performance evaluations to build a strong team.
Warehouse Manager & Office Manager
Colbert Construction
10.2015 - 03.2020
- Inventory oversight
- Devising and monitoring rot's for staff
- Ensure safety of staff expenditures, determining product handling and storage, stock control, inventory management, motivating employees, planning layout, product flow, and product handling systems.
- Policy and customers issues motivating and disciplining staff schedule coordination staff development and training recruitment determine staffing levels and assign workload
- Statistics organize office operations and procedures
Assistant Manager
Dollar General
05.2006 - 09.2015
- Developing good customer relationships, resolving customer issues, and assisting customers whenever necessary problem solving addressing employee and customer concerns, smoothing out workplace problems, leadership and direction to all employees, supervising, leading, and motivating employees, and filling in for the general manager when they are absent I overseeing day-to-day operations, coordinating schedules, and ensuring company policies are followed hiring and training, interviewing, and hiring new employees, and training and developing existing employees Performance management conducting employee performance reviews, providing direct feedback to staff, and ensuring goals and objectives are met Customer service developing good customer relationships, resolving customer issues, and assisting customers whenever necessary problem solving addressing employee and customer Leadership providing leadership and direction to I employees, supervising, leading, and motivating employees
Sales Associate/Lead cashier
Nordstrom Rack
01.2000 - 10.2006
- Identifying and solving a problem and contributing to good customer service and teamwork kills monitoring the team's performance and productivity, Handling customer inquiries responding to customer inquiries, complaints, and comments, and resolving high-level complaints immediately improving customer satisfaction monitoring customer satisfaction levels and developing initiatives to improve them motivating and customer service representatives
Education
GED -
Belford High School
03.2004
Skills
- Customer service, Communication skills, Leadership Experience, Team Leader
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
Timeline
Owner
Melissa Wheeler
01.2020 - Current
Warehouse Manager & Office Manager
Colbert Construction
10.2015 - 03.2020
Assistant Manager
Dollar General
05.2006 - 09.2015
Sales Associate/Lead cashier
Nordstrom Rack
01.2000 - 10.2006
GED -
Belford High School