Mekides Zeray
Jigjiga
Summary
Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations.
Overview
2
2
years of professional experience
Work History
Front Desk Manager
Istanbul International Hotel
09.2021 - Current
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Prepared weekly employee work schedules to meet operational needs.
- Entered and updated sensitive customer information during check-ins and room changes.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
Education
Bachelor Of Degree - Electrical Engineering
Wachamo University
Wachamo 08.2021
Skills
- Hotel Reservation Systems
- Professional Relationships
- Transportation Information
- Compliance Requirements
- Office Meetings
- Customer Service Management
- Personnel Management
- Problem-Solving Skills
- System Updates
- Planning and Prioritization
- Issue Resolution
Languages
English
Bilingual or Proficient (C2)
Timeline
Front Desk Manager
Istanbul International Hotel
09.2021 - Current
Bachelor Of Degree - Electrical Engineering
Wachamo University
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