Mate Kirkitadze
Batumi
Summary
Dynamic professional with extensive leadership experience across diverse industries including hospitality, real estate, and billing management. Adept at driving customer-centric strategies as Chief Customer Officer and Customer Service Manager, ensuring exceptional service delivery. Seasoned in revenue management as a Senior Billing Department Manager, optimizing financial processes for efficiency. Proven track record as a Hotel Operations Manager, overseeing seamless operations and guest satisfaction. Skilled Real Estate Sales Manager with a history of driving sales growth and fostering client relationships for success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Chief Customer Officer (CCO)
Next - ნექსთი
04.2023 - Current
- Overall Management of Customer Service Operations
- Setting and Monitoring Customer Service Standards
- Customer Relationship Management
- Staff Recruitment, Training, and Development
- Handling Complex Customer Inquiries and Escalations
- Implementing Process Improvements to Enhance Customer Experience
- Collaborating with Other Departments to Address Customer Needs
- Analyzing Customer Feedback and Implementing Solutions
- Performance Tracking and Reporting
- Budget Management for the Customer Service Department
- Strategic Planning for Customer Service Initiatives
Customer Service Manager (After Sales)
Next - ნექსთი
04.2022 - 04.2023
- Client Relationship Management
- Inquiry Handling
- Complaint Resolution
- Feedback Collection
- Process Improvement
- Escalation Management
- Coordination with Sales and Marketing Teams
- Performance Monitoring and Reporting
- Customer Satisfaction Measurement
- Database Management
Senior Billing Department Specialist
Next Hotels
06.2021 - 03.2022
- Billing Process Management
- Invoice Generation
- Account Reconciliation
- Client Communication
- Billing System Maintenance
- Reporting and Analysis
- Team Leadership
- Process Improvement
Operations Manager
Next Hotels
09.2020 - 06.2021
- Staff Management
- Guest Services
- Facility Maintenance
- Inventory and Supplies Management
- Budgeting and Financial Management
- Reservation and Revenue Management
- Quality Assurance
Sales Manager
Diplomat Georgia
06.2018 - 08.2020
- Market Analysis
- Forecasting and Planning
- Sales Planning
- Price Management
- Inventory Management
- Account Management
- Promotional Activities
- Logistics Coordination
- Customer Service
- Performance Monitoring
Sales Manager
Sfero Holding
12.2016 - 05.2018
- Market Research and Analysis
- Sales Strategy Development
- Budget Management
- Lead Generation and Conversion
- Client Relationship Management
- Performance Monitoring and Reporting
- Networking and Industry Involvement
- Team Leadership and Motivation
Education
Business Management
Batumi Shota Rustaveli State University
09.2020
Business Administration
Ilia State University
01.2015
Skills
- Microsoft (Office, Adb, PowerShell)
- CRM software (Bitrix24)
- ERP (C1)
- Task Management Tools (Jira, Trello)
- Google Apps For Business
Certification
- MFX Broker
- Leadership Industry („MMSCHOOL”)
- Process Management (Emeritus Training)
- Effective Sales Specialist (Sfero Holding Training Program)
- How to Start Investing With 1$ (TRUE Certificate)
- English Course C1 Advanced (EF SET Certificate)
- The Role of Marketing Research in Business (TRUE Certificate)
Languages
Georgian
First Language
Russian
Proficient
C2
English
Advanced
C1
Timeline
Chief Customer Officer (CCO)
Next - ნექსთი
04.2023 - Current
Customer Service Manager (After Sales)
Next - ნექსთი
04.2022 - 04.2023
Senior Billing Department Specialist
Next Hotels
06.2021 - 03.2022
Operations Manager
Next Hotels
09.2020 - 06.2021
Sales Manager
Diplomat Georgia
06.2018 - 08.2020
Sales Manager
Sfero Holding
12.2016 - 05.2018
Business Management
Batumi Shota Rustaveli State University
Business Administration
Ilia State University
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