Mariam Ninidze
Tbilisi
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
3
3
years of professional experience
Work History
Customer Care Representative
Maxgeo INC
04.2022 - Current
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
- Managed high call volume with exceptional professionalism and efficiency.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Front Office Supervisor
Starway Logistic LLC
08.2021 - Current
- Assisted in reception team issues regarding employee relations and performance concerns.
Customer Care Team Lead
Country Logistics INC
02.2023 - 02.2024
- Established performance benchmarks for the Customer Care Team based on industry standards and company goals.
- Mentored new team members, fostering a positive work environment and promoting professional growth.
Dispatch Supervisor
Geo Speed INC
02.2022 - 06.2023
- Liaised with senior logistics staff to verify alignment of logistics and designated itinerary targets.
- Worked with meticulous attention to detail to ensure accurate processing and despatch of high-value orders.
Deputy Principal
Kindergarten N98 of Tbilisi
10.2020 - 05.2022
- Heightened student development by staying up-to-date on latest teaching practices and curriculum developments.
- Supported administrators with strategic planning and policy formulation in alignment with school mission and values.
Education
Master of Science - Enviromental Management and Policy
GIPA
Tbilisi, Georgia2024
Bachelor of Science - Social and Political Sciences
Ivane Javakhishvili Tbilisi State University
Tbilisi, Georgia2016
Skills
- Customer complaint handling
- Live chat operating
- Complaint management
- Customer account management
- Complaint handling
- Team management
- Customer Service
- Database Research
- Billing coordination
Languages
Georgian
First Language
English
Proficient
C2
Russian
Intermediate
B1
German
Beginner
A1
Timeline
Customer Care Team Lead
Country Logistics INC
02.2023 - 02.2024
Customer Care Representative
Maxgeo INC
04.2022 - Current
Dispatch Supervisor
Geo Speed INC
02.2022 - 06.2023
Front Office Supervisor
Starway Logistic LLC
08.2021 - Current
Deputy Principal
Kindergarten N98 of Tbilisi
10.2020 - 05.2022
Master of Science - Enviromental Management and Policy
GIPA
Bachelor of Science - Social and Political Sciences
Ivane Javakhishvili Tbilisi State University
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