Mariam Mgeladze
Tbilisi
Summary
Motivated Service Dispatcher/Customer Care Representative with experience monitoring and tracking emergency vehicles. Adaptable individual versed in giving over-the-phone instructions and synchronizing responses with communication centers. Articulate team player with rapid and accurate typing skills.
Overview
2
2
years of professional experience
Work History
Dispatcher
Country Logistics Inc
Feasterville Trevose
10.2022 - Current
- Assigned drivers to appropriate routes based on customer needs.
- Updated records of driver locations, delays, and cancellations.
Customer Care Specialist
Gabo Auto LLC
Bridgeton
03.2023 - 03.2024
- Assisted customers with inquiries about products and services via phone, email, and chat.
- Resolved customer issues efficiently by identifying problems, researching solutions, and following up on outcomes.
Education
Stomatology
Tbilisi State Medical University
Tbilisi, Georgia09-2020
Skills
- Route Navigation
- Work Order Management
- Data Entry
- Database Management
- Customer Relations
- Schedule Management
- Driver communication
- Dispatch Coordination
Languages
Georgian
First Language
English
Advanced (C1)
C1
Russian
Elementary (A2)
A2
Timeline
Customer Care Specialist
Gabo Auto LLC
03.2023 - 03.2024
Dispatcher
Country Logistics Inc
10.2022 - Current
Stomatology
Tbilisi State Medical University
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