Mariam Gelashvili
Summary
Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in customer support and working in 24/7 uptime environment.
Overview
6
6
years of professional experience
Work History
Graphic Designer
"Georgian Dream"
10.2022 - 12.2023
- Developed creative design for print materials, brochures, banners, and signs.
- Developed creative design for print materials, banners and signs.
- Created digital image files for use in digital and traditional printing methods.
- Met with customers to present mockups and collect information for adjustments.
- Designed creative digital displays used in online advertising for local businesses.
- Coordinated with external vendors and suppliers to verify quality and accuracy of printed materials.
Lead Consultant
Georgian Government
11.2021 - 09.2022
- Developed custom solutions based upon clients' strict requirements.
- Prioritized projects and project tasks depending upon key milestones and deadline dates.
- Developed program schedules and monitored milestones, managing production flow to guide production orders to correct and timely completion.
- Assisted clients in fully integrating company solutions into current business environments, providing input on best practices and recommendations for maximizing utility of company solutions.
- Led team providing [Type] project management support, managing tasking, schedules, deliverables and customer relations for high-visibility enterprise-wide projects.
- Determined areas for improvement and implemented processes to alleviate problems.
Customer-service-officer
Local Election Committee
02.2018 - 12.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Provided primary customer support to internal and external customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor of Arts - Visual Arts
Tbilisi State Academy of Arts
Georgia, Tbilisi09.2018
Master of Laws - Law
Ivane Javakhishvili Tbilisi State University
Georgia, Tbilisi01.2017
Skills
- Multitasking
- Teamwork and Collaboration
- Technical Proficiency
- Attention to Detail
- Interpersonal Skills
- Positive Attitude
- Conflict Resolution
- Computer Literacy
- Active Listening
- Time Management
- Language Proficiency
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Resolved product issue through consumer testing.
Additional Information
I'm highly motivated and ready to be a part of a new team
Languages
Georgian
Native language
English
Proficient
C2
Russian
Upper intermediate
B2
Timeline
Graphic Designer
"Georgian Dream"
10.2022 - 12.2023
Lead Consultant
Georgian Government
11.2021 - 09.2022
Customer-service-officer
Local Election Committee
02.2018 - 12.2020
Bachelor of Arts - Visual Arts
Tbilisi State Academy of Arts
Master of Laws - Law
Ivane Javakhishvili Tbilisi State University
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