MARIAM DARDZULIDZE
Tbilisi
Summary
I embraced responsibility and independence from a young age, shaping me into a driven and self-reliant individual. As I pursued my studies, I also stepped into the professional world, successfully balancing academics with work to gain valuable skills and real-world experience. These experiences have strengthened my adaptability, resilience, and commitment to growth.
Overview
5
5
years of professional experience
Work History
Customer Support Specialist
N1 partners group
01.2024 - 01.2025
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams
- Gained hands-on experience in the iGaming industry, providing customer support and resolving player inquiries related to accounts, payments, and responsible gaming.
Service Manager
TBC bank
01.2024
- Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations
- Coordinated cross-departmental projects to enhance service delivery, keeping strict adherence to timelines and budgets
Operational Specialist
Madart
01.2023 - 01.2024
- Utilized Excel daily to generate reports, analyze data, and track key operational metrics to improve efficiency.
- Collaborated with team members through Zoom meetings to enhance operational processes and service quality.
Game Presenter / Shuffler
Evolution Georgia
01.2021 - 01.2022
- Delivered dynamic presentations that showcased the excitement of each game while adhering to industry standards and regulations
- Introduced upcoming broadcasts and guided audience through entertainment.
Assistant Manager
Pepela Toy Store
04.2020 - 12.2020
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
Bachelor degree - Social and political sciences
Tbilisi State University
01.2024
Skills
- Positive attitude
- Team leadership
- Data analytics
- Multitasking and organization
- Time management
- Problem-solving
- Critical thinking
- Customer service management
Languages
Georgian
Native or Bilingual
English
Full Professional
Russian
Limited Working
Hobbies And Passions
In my free time, I dive into the worlds of video games and board games, where strategy, creativity, and a touch of competition fuel my excitement. Whether I'm navigating virtual landscapes or contemplating my next move on a board, I find joy in the challenges and camaraderie these games.
Timeline
Customer Support Specialist
N1 partners group
01.2024 - 01.2025
Service Manager
TBC bank
01.2024
Operational Specialist
Madart
01.2023 - 01.2024
Game Presenter / Shuffler
Evolution Georgia
01.2021 - 01.2022
Assistant Manager
Pepela Toy Store
04.2020 - 12.2020
Bachelor degree - Social and political sciences
Tbilisi State University
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