Mariam Chikovani
Summary
Offering strong foundation in communication and creativity. Knowledgeable about market analysis, consumer behaviour, and digital marketing strategies. Skilled in project management, teamwork, and problem-solving. Ready to use and develop strategic thinking, branding, and analytical skill.
Overview
9
9
years of professional experience
14
14
years of post-secondary education
Work History
Brand strategist
FOX REMOTE
Tbilisi, Georgia
07.2022 - 08.2023
- Communicating with clients both in English and Russian
- Guiding team of 5 on social media platforms in order to increase engagement
- Following personalised strategies and developing short-term band recognition plans
- Successfully delivered on tasks within tight deadlines.
Marketing associate
ComMedia
Istanbul, Turkey
05.2020 - 02.2022
- Handling new and existing clients both in English and Russian
- Managing incoming enquiries and support clients queries in a timely manner
- Developing personalised long-term business strategy for individual clients
- Produced engaging content for improved customer interaction and engagement.
- Managed email marketing campaigns for improved customer retention rates.
Tourism consultant
Traveco
Sofia, Bulgaria
10.2019 - 04.2020
- Handing new and existing clients
- Collaborated with marketing team to promote tourist destinations effectively.
- Utilised knowledge of popular destinations for creating engaging itineraries.
- Delivered exceptional customer service with prompt response to queries and concerns.
Tourism manager
Megagid
Tbilisi, Georgia
05.2019 - 09.2019
- Provided mentoring, on the spot troubleshooting to the team of 10+ agents
- Oversaw weekly development and new strategies to improve monthly/annual sales record for the company
- Organised weekly training sessions for both experienced and new members of the team
- Devised unique promotional materials to attract international tourists.
- Researched market trends to develop competitive tourism packages.
- Maintained financial records ensuring transparency and accuracy in operations.
Travel sales agent
Next TBrand
Tbilisi, Georgia
05.2016 - 04.2019
- Offered professional answers and advice to prospective clients
- Enhanced customer satisfaction by providing detailed travel advice and recommendations.
- Forged strong relationships with clients for repeat business through attentive service.
- Resolved conflicts, ensuring a positive outcome for all involved parties.
- Promoted various travel options to boost company's reputation and reach.
- Maintained up-to-date knowledge of travel trends, contributing to increased bookings.
- Established rapport with customers by understanding their preferences and requirements.
- Utilised CRM software proficiently to manage customer information effectively.
- Catered to a diverse range of customer queries with patience and professionalism.
Receptionist
Mira Moon Group
Hong Kong city, Hong Kong (China)
06.2015 - 12.2015
- Handling the front desk, being in charge of greeting guests, assigning guests to rooms and providing keys
- Managing guest accounts, collecting payments, resolving conflicts for guests and delegating guest service tasks to other hotel staff
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Assisted with administrative tasks, improving overall functionality of the office.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Upheld confidentiality with sensitive information handling procedures.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Maintained accurate logs of visitor entries for security purposes.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
- Wrote professional letters, memos and emails for internal and external business communication.
International Student Supervisor
Your Place in Rome
Rome, Italy
11.2014 - 03.2015
- Providing quality housing for university programs in Rome
- Guiding students around Rome / leading educational tours
- Addressed any issues or conflicts amongst students promptly to ensure a harmonious environment.
- Coordinated extracurricular activities, enriching the educational experience of students.
- Diligently researched local attractions to provide accurate information.
- Conducted walking tours, ensuring physical safety of all participants.
- Utilised multiple languages in guided tours for international tourists' convenience and comfort.
Education
BA (Hons) - International Tourism Management
UCLan
Preston, United Kingdom 10.2012 - 06.2016
Middle & High School Education -
CO 1694
Moscow, Russia 09.2001 - 05.2012
Skills
- Negotiation
- Problem-solving
- Time Management
- Staff Training
- CRM
- Microsoft (Word, Excel, PowerPoint)
- Brand positioning techniques
- Market awareness
- Leadership aptitude
- Conceptualising ideas
- Audience understanding
Languages
English
Fluent
Russian
Fluent
Georgian
Native
Timeline
Brand strategist
FOX REMOTE
07.2022 - 08.2023
Marketing associate
ComMedia
05.2020 - 02.2022
Tourism consultant
Traveco
10.2019 - 04.2020
Tourism manager
Megagid
05.2019 - 09.2019
Travel sales agent
Next TBrand
05.2016 - 04.2019
Receptionist
Mira Moon Group
06.2015 - 12.2015
International Student Supervisor
Your Place in Rome
11.2014 - 03.2015
BA (Hons) - International Tourism Management
UCLan
10.2012 - 06.2016
Middle & High School Education -
CO 1694
09.2001 - 05.2012
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