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Detail-oriented Quality Assurance Manager with 8 years of experience in quality assurance, product development and regulatory field of Dental and Medical Devices. Precise and proficient in all QA operations, policies and procedures. Experience hiring and developing individual team members. Committed to thoroughly assessing product quality and manufacturing processes to achieve excellent results and customer satisfaction. Proficient in using independent decision-making skills and sound judgment to positively impact company success.


  Mastered new concepts and techniques efficiently to improve overall performance.
  Maintain rigorous standards and attention to detail to uphold quality across tasks.
  Cultivated strong leadership skills through years of managing cross-functional teams and driving project success.
  Completed Six Sigma Yellow Belt certification, equipping with tools for effective problem-solving and process optimization.
  Completed Six Sigma Green Belt certification, equipping with advanced tools for data-driven decision-making and process optimization.
  Demonstrated versatility by effectively navigating both administrative and production environments.
  Developed extensive quality assurance skills over nearly 17 years in the field.
  Developed and delivered detailed training sessions for auditors.
  Coordinated project management activities, facilitating communication and collaboration among cross-functional teams.
  Specialized in orbital welding, delivering expert craftsmanship in the assembly of critical components.
  Possess ISO 13485 certification and U.S. work authorization, facilitating contributions to diverse organizations.


I’m a passionate customer service and quality assurance professional with over 10 years of experience dedicated to making every customer interaction a positive one. In my recent role as Quality Assurance Manager, I focused on building strong relationships and resolving issues to ensure a seamless experience for service guests. My time as Customer service specialist taught me the importance of listening and connecting with customers to truly understand their needs. I love working in a team environment where we can collaborate to enhance customer satisfaction and support each other's growth. I’m excited to bring my experience and enthusiasm to a new opportunity where I can continue helping people every day.

Dynamic professional with over 11 years of experience in the online travel agency sector, specializing in B2B and B2C transactions with a strong emphasis on customer care. Recognized as an innovative and results-driven leader, adept at leveraging exceptional interpersonal, analytical, and strategic planning skills to drive success. Proven ability to manage challenging customer interactions with poise while making informed decisions under pressure, alongside a commitment to coaching and mentoring team members. A blend of technical expertise and outstanding communication skills ensures the delivery of exceptional customer service at all levels.

Mari Gigashvili

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TBC Concept Quality Assurance Manager

Remote Service Manager

Coordinator

Project Manager

Tour Manager

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Bachalor - Economics And Business

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TBC Concept Quality Assurance Manager

Remote Service Manager

Coordinator

Project Manager

Tour Manager

Bachalor - Economics And Business

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