Margarita Rebagliati-Jofré

• Build a completely new team from 18 to 27 team members
• Reinforcing team development and leadership skills
• Focus on client relationship locally activities to strengthen solid customer relationship
• Recruiting, training and coaching to ensure the highest level of in-store customer experience
• Analyzing KPI's and planning strategic actions to grow results and reinforce our customer loyalty

• Team organization from 7 to 10 team members
• Reinforcing team development and leadership growth
• Focus on client relationship locally together with cross-functional teamwork with the Finance, Marketing, CRM and Retail Management departments
• In 2015 Bvlgari Geneva ranked the 2nd best mystery shopping store in Switzerland by the Bilan Luxe Award

Store Manager Interim, Bvlgari Zurich for 3 months in 2017

• Team of 20 staff members including flagship store and the two corner shops in Bon Génie
• Planning & budget implementation and action plans
• Recruiting, coordinating the back of house activities, visual in-store
• Training and coaching
• Collaborating with the Buying, CRM, Finance, Inventory control, VM, Facility, HR and Marketing departments
• Coordinating the Bon Génie corner shop openings in Geneva and Lausanne

Store Manager Interim, Gucci Madrid for 3 months in 2014

• Team Manager Donna Karan and Jil Sander Fashion brands
• Participating during the showroom buying sessions
• Team organization and administrative tasks
• In-store events

• Qualified A Women ready-to-wear responsible
• Assistant store manager replacing maternity leave for 4 months in 1999

• 20 hours contract: sales and administrative tasks