Maia Khutsishvili
Tbilisi,GE
Summary
Experienced in customer service management with a strong background in developing policies and procedures to enhance operational efficiency. Demonstrated ability to prepare comprehensive reports on customer feedback, complaints, and suggestions, facilitating informed decision-making for management. Proven skills in export documentation and freight negotiation, contributing to cost-effective shipping solutions while ensuring timely delivery of goods. Expertise in shipment tracking and customer relationship management supports a commitment to high-quality service delivery.
Overview
2026
2026
years of professional experience
Work History
Receptionist Administrator
DHL express
Georgia , GE
02.2023 - Current
- Assisted with coordination of events including booking venues, catering services.
- Compiled monthly expense reports for senior management review.
- Created presentations using Microsoft Office software applications.
- Greeted visitors and customers warmly, offering refreshments as appropriate.
Customer Service Manager, Customer Support
DHl express
Tbilisi, GE
02.2022 - Current
- Developed policies and procedures related to customer service operations.
- Created reports on customer feedback, complaints, and suggestions for management review.
Receptionist Administrator
DHL express
Tbilisi, GE
Education
Bachelor of Political Science - Social Sciences
University of Georgia
05-2022
Skills
- Effective communication
- Organizational skills
- Cultural sensitivity
- Social perceptiveness
- Patience practice
- Motivational skills
- Helpful and Service-oriented
- Friendly and outgoing
- Organization
- Service oriented
- Professional communication
- Administrative skills
- Positive attitude
- Independent and Self-directed
- Problem-solving aptitude
Skills
- Customer relationship management
Languages
4,B2
Timeline
Receptionist Administrator
DHL express
02.2023 - Current
Customer Service Manager, Customer Support
DHl express
02.2022 - Current
Bachelor of Political Science - Social Sciences
University of Georgia
Receptionist Administrator
DHL express
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