Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

Luka Gvantseladze

Tbilisi

Summary

Service professional with strong background in leadership and operations management. Adept at fostering team collaboration and driving results in dynamic environments. Skilled in conflict resolution, resource planning, and customer service excellence. Known for adaptability and reliability under changing conditions.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Service Leader

Doli Kutaisi
04.2025 - Current
  • Supervised daily operations, ensuring adherence to service standards and customer satisfaction.
  • Trained team members on effective service techniques and operational procedures.
  • Implemented process improvements that enhanced workflow efficiency and reduced response times.
  • Resolved customer inquiries and complaints promptly, fostering positive client relationships.

Content Creator

MPA - Multi Performer Agency
01.2023 - 01.2024
  • Collaborated with the team on marketing projects
  • Managed timelines for the creation, and execution of marketing content including blogs, email, press releases, events, advertising, etc.
  • Experience applying SEO principles in the digital space

Content, Training and Quality Specialist

Wolt
01.2022 - 01.2023
  • Conducted field reviews and inspections of ongoing and completed work to verify competency and accuracy with respect to approved methods and applications.
  • Taking part in hiring (classification of the submitted candidacy), and moving to the next step (interview).
  • Training of new employees and supervise them for a while when they start working.
  • Contacted suppliers to locate needed items and set up delivery schedules to meet demand.

Costume Designer

Samsara
01.2021 - 01.2022
  • Helped cast members with costume changes between scenes and quickly verified the placement of each costume component.
  • Prepared accessories to finalize contemporary and period-specific costumes.

Education

Fashion Marketing and Communication

ISTITUTO EUROPEO DI DESIGN
Barcelona, Spain
01.2025

Bachelor of Arts - Visual Arts, Architect and Design School

FREE UNIVERSITY
Tbilis, Georgia
01.2020

Skills

  • Public Relations
  • Teamwork
  • Time Management
  • Leadership
  • Effective Communication
  • Critical Thinking

Certification

INSIDE LVMH


  • Gained insights into luxury brand management, customer engagement, and innovation strategies.
  • Developed understanding of sustainability, digital transformation, and future trends in the luxury sector.

LANGUAGES

English
Georgian

Timeline

Service Leader

Doli Kutaisi
04.2025 - Current

Content Creator

MPA - Multi Performer Agency
01.2023 - 01.2024

Content, Training and Quality Specialist

Wolt
01.2022 - 01.2023

Costume Designer

Samsara
01.2021 - 01.2022

Fashion Marketing and Communication

ISTITUTO EUROPEO DI DESIGN

Bachelor of Arts - Visual Arts, Architect and Design School

FREE UNIVERSITY

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Luka Gvantseladze