Summary
Overview
Work History
Education
Skills
Additional Information
Interests
Timeline
Generic

Luka Darakhvelidze

Management Science
Tbilisi

Summary

Hardworking employee enthusiastic about learning any business field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

2
2
years of professional experience
3
3
years of post-secondary education
3
3
Languages

Work History

Sales Representative Team Leader

Shaw Academy
Tbilisi
02.2021 - 05.2023
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Monitored service after sale and implemented quick and effective problem resolutions.

Retail Sales Associate

Vaporia
Batumi
07.2022 - 09.2022
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered questions about store policies and addressed customer concerns.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Used in-store system to locate inventory and place special orders for customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.

Education

Bachelor of Science - Management

Kutaisi International University
Kutaisi, Georgia
09.2022 - Current

Skills

Client Service

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Additional Information

Im energetic, motivated and hard working person, who is focused on improvement.

Interests

Technologies

Sports

Movies

Music

Timeline

Bachelor of Science - Management

Kutaisi International University
09.2022 - Current

Retail Sales Associate

Vaporia
07.2022 - 09.2022

Sales Representative Team Leader

Shaw Academy
02.2021 - 05.2023
Luka DarakhvelidzeManagement Science