Luca Chiesa
Chiavari
Summary
Dynamic and results-driven hospitality professional recognized for a keen attention to detail, exceptional interpersonal skills and a commitment to elevating the overall guest satisfaction. Adept at leading high-performing teams through effective communication, training and motivation to ensure seamless operations.
Eager to contribute a passion for hospitality, a commitment to excellence and a proactive approach to front office and room division management in a luxury hotel environment. Seeking an opportunity to leverage proven skills in enhancing operational efficiency, elevating guest satisfaction and driven revenue growth.
Overview
26
26
years of professional experience
Work History
Front of House Manager & Head Concierge
Splendido, A Belmond Hotel
2022.09 - Current
- Oversee Room reservations and availability
- Optimizing Occupancy and Revenue
- Monitor special requests, preferences and loyalty program benefits
- Develop and implement efficient check-in and check-out
- Ensure accurate billing, rooms assignments and reservations details
- Handle top Vip arrivals with discretion and personalized attention
- Ensure exceptional guest experience by overseeing front desk, concierges, doormen, bellmen and security
- Recruit and hire above mentioned staff
-Create schedules, assign tasks and manage staff performances to ensure seamless operations
- Conduct training sessions, coach, train and mentor staff to deliver impeccable customer services, including guest inquiring, special requests and complaints
- Coordinate Housekeeping and Maintenance
-Implement and enforce safety protocol to ensure t security for guests, staff and property
- Assist Finance department in setting departmental budget and revenue goal
- Monitor expenses and optimize profitability
Head Concierge
Splendido, A Belmond Hotel
2003.03 - 2022.09
Night Auditor and Front Desk Agent
Splendido Mare, A Belmond Hotel
1998.04 - 2002.11
Education
High School Diploma -
Ragioneria "In Memoria Dei Morti Per La Patria"
Chiavari, ItalySkills
- Problem-solving, critical thinking
- Communication, Organization, Creativity
- Teamwork, Leadership
- Assignment Delegation
- Emotional Intelligence
- Italian Mother tongue, Fluent in English, Good in French
- Knowledge of CRS Scrigno PMS and Infor PMS
- Knowledge of hospitality platforms like GuestU, Alice
Timeline
Front of House Manager & Head Concierge
Splendido, A Belmond Hotel
2022.09 - Current
Head Concierge
Splendido, A Belmond Hotel
2003.03 - 2022.09
Night Auditor and Front Desk Agent
Splendido Mare, A Belmond Hotel
1998.04 - 2002.11
High School Diploma -
Ragioneria "In Memoria Dei Morti Per La Patria"
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