Lola Witteveen
Nijmegen
Summary
Excited hospitality worker with experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills. Always maintaining good relationships with guests as well as coworkers.
Overview
4
4
years of professional experience
Work History
Server
Hotel Pauw
12.2024 - Current
- Provided exceptional customer service by promptly addressing guest inquiries and needs.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Adapted quickly to changing environments during peak hours, ensuring efficient service flow.
- Followed safety and sanitation protocols to uphold health standards within the establishment.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
All Round General Laborer
Olround Bowling
12.2023 - 09.2024
- Followed safety protocols to minimize risks and ensure compliance with regulations.
- Maintained cleanliness and organization of work areas to promote safety.
- Adapted quickly to new tasks and responsibilities in dynamic work environments.
- Served food and beverages promptly with focused attention to customer needs.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server in Nursing Home
Boszicht
08.2022 - 01.2024
- Provided exceptional customer service, ensuring guest satisfaction and prompt resolution of inquiries.
- Maintained cleanliness of dining area, adhering to health and safety regulations.
- Handled cash register operations accurately, processing payments and balancing daily receipts.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Cashier
Gamma
07.2022 - 04.2023
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained organized cash registers, ensuring proper change and handling of funds.
- Assisted customers with inquiries, providing exceptional service to enhance satisfaction.
- Collaborated with team members to maintain clean and orderly checkout areas.
Server/Dishwasher
BUUR
03.2022 - 07.2022
- Provided exceptional customer service, ensuring guest satisfaction through attentive and timely support.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions effectively.
- Managed table assignments, optimizing seating arrangements for efficient service flow during peak hours.
- Assisted in maintaining cleanliness and organization of dining area, contributing to overall guest experience quality.
All Round General Laborer
Mc'Donald's
08.2021 - 03.2022
- Operated hand tools and machinery to perform various labor tasks efficiently.
- Assisted with loading and unloading materials to support production workflows.
- Contributed to overall site cleanliness, maintaining an organized workspace that minimized hazards and facilitated efficient operations.
- Maintained a safe work environment with consistent adherence to safety protocols and proper use of personal protective equipment.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
Education
High School Diploma -
NSG Groenewoud
Nijmegen, Netherlands06-2022
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Hospitality service expertise
- Safe food handling
- Cleanliness standards
- Sales techniques
- Team collaboration
- Performance improvement
- Guest relations management
- Beverage preparation
- Food sales and promotion
photography
I've enjoyed photographing as long as I can remember. At previous jobs I've been in charge of the content for our social media. This was so nice for me because I could practice my hobby while working.
Timeline
Server
Hotel Pauw
12.2024 - Current
All Round General Laborer
Olround Bowling
12.2023 - 09.2024
Server in Nursing Home
Boszicht
08.2022 - 01.2024
Cashier
Gamma
07.2022 - 04.2023
Server/Dishwasher
BUUR
03.2022 - 07.2022
All Round General Laborer
Mc'Donald's
08.2021 - 03.2022
High School Diploma -
NSG Groenewoud