Liudmyla Ivantsova

• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Arranged travel accommodations for groups, couples, executives, and special needs clients.
• Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
• Updated and maintained customer databases to increase customer retention.
• Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.

• Provided customers with travel options.
• Assisted clients with flight changes and cancellations to minimize travel disruptions.
• Helped customers with passport and visa applications.
• Administered customer surveys to measure satisfaction with services and better understand desires and expectations.

• Improved students' written and verbal English skills through personalized learning programs.
• Worked with students in home environments to provide educational support.
• Mentored students in proper punctuation, spelling and sentence structure use.

Exchange program