Lika Zhordanidze
Batumi
Summary
Hospitality professional with experience in front-of-house service and team supervision. Skilled in coordinating waiters and assistant staff, organizing shift schedules, and ensuring smooth daily service operations. Experienced in working in fast-paced environments while maintaining high service standards and operational efficiency. Actively involved in guest satisfaction, ensuring comfort and prompt resolution of service-related issues. Able to assign staff positions and support team performance during service to ensure workflow consistency. Strong focus on teamwork, organization, and delivering high-quality guest experience. Responsible, detail-oriented, and able to perform effectively under pressure.
Overview
7
7
years of professional experience
Work History
Service Manager
2 Tona
Batumi
03.2025 - Current
- Led and supervised waiters and assistant waiters to ensure high-quality service delivery.
- Coordinated daily front-of-house operations and supported team performance.
- Assigned staff positions during service to ensure smooth workflow and efficiency.
- Acted as a key point of contact for resolving operational and service issues in real time.
- Led problem-solving initiatives to effectively address and resolve guest complaints.
- Ensured a high level of guest satisfaction and comfort throughout service.
- Maintained service standards and supported continuous improvement of guest experience.
- Maintained operational excellence during peak service hours.
Supervisor
New era
Batumi
09.2020 - 03.2021
- Supervised and supported waiters and assistant waiters during daily service
- Assisted in coordinating front of house operations for smooth workflow
- Helped organize staff shifts and daily work schedules
- Assigned work positions during service under management guidance
- Monitored service process and ensured tasks were completed properly
- Supported team members in resolving service-related issues
- Assisted in handling guest requests and ensuring customer comfort
- Reported operational issues to management when necessary.
Journalist
Rustavi 2
Tbilisi
10.2019 - 06.2020
- Assisted in planning and producing media content and programs
- Coordinated interviews, guests, and shooting schedules
- Conducted research and gathered information for reports and stories
- Worked closely with production teams to ensure smooth workflow
- Managed communication between different departments under tight deadlines
- Developed strong communication and problem-solving skills in fast-paced environments.
- Handled unexpected issues during production and ensured timely delivery.
Education
Journalism and Mass Communication
International Black Sea University
Tbilisi06.2024
Skills
Customer service
Process improvement
Client engagement
Process coordination
Inventory management
Performance analysis
Problem diagnosis
Languages
English
Elementary (A2)
Russian A1 - Elementary
Turkish A2 - Pre-intermediate
Timeline
Service Manager
2 Tona
03.2025 - Current
Supervisor
New era
09.2020 - 03.2021
Journalist
Rustavi 2
10.2019 - 06.2020
Journalism and Mass Communication
International Black Sea University