Team Sports
Lasha Mirziashvili
Tbilisi
Overview
5
5
years of professional experience
3
3
Languages
Work History
Bell Boy
Glarros Old Town
10.2023 - Current
- Provide prompt, courteous, and efficient handling of all guest luggage upon arrival and departure, ensuring a warm and welcoming experience for guests at Glaross Old Town
- Coordinate with the front desk and concierge services to ensure seamless service delivery, contributing to the hotel's reputation for excellence in guest services
- Respond swiftly to guest requests and needs, often going above and beyond to provide personalized service that enhances guest loyalty and satisfaction
- Participate in emergency and evacuation procedures as required, demonstrating a commitment to guest safety and hotel security protocols
- Awarded Employee of the Month on multiple occasions for demonstrating exceptional dedication, reliability, and outstanding customer service, contributing significantly to guest satisfaction and loyalty.
Delivery Courier for On-Demand Delivery Services
Wolt Georgia
01.2021 - 09.2023
- Maintained high customer satisfaction ratings by ensuring timely and accurate deliveries, often exceeding service expectations in a fast-paced, on-demand environment
- Upheld safety standards and company policies during all delivery operations, including adherence to traffic regulations and proper handling of goods
- Demonstrated strong communication and interpersonal skills by effectively interacting with customers, restaurant partners, and retail staff to resolve any issues promptly and maintain service quality.
Warehousing consultant
Universam Store
07.2019 - 09.2019
- Managed and organized product shelving, ensuring efficient use of space and easy access for picking and inventory management
- Provided expert consultation to customers, assisting with product information, recommendations, and purchasing decisions to enhance their shopping experience
- Conducted inventory audits to ensure stock accuracy and minimize discrepancies, supporting the store's operational efficiency during my tenure.
Education
Faculty of Chemical Technology and Metallurgy -
Georgian Technical University - STU
Tbilisi, GeorgiaSkills
Team Building
Leadership
Safety and Compliance
Customer Focused
Resilient
Effective Communication
Physical Stamina and Resilience
Leadership Experience
Glarros Old Town, Tbilisi, Georgia, Service Improvement, Led a team initiative to improve the efficiency of luggage delivery services, resulting in a 15% reduction in wait times for guests., Pioneered the development and implementation of a comprehensive luggage tracking system to enhance accountability and reduce the risk of lost items., Acted as a liaison between the hotel management and the service team, effectively communicating feedback and suggestions from guests to improve hotel services and operations.
Interests
Fitness
Travel & Exploration
Language Learning
Timeline
Bell Boy
Glarros Old Town
10.2023 - Current
Delivery Courier for On-Demand Delivery Services
Wolt Georgia
01.2021 - 09.2023
Warehousing consultant
Universam Store
07.2019 - 09.2019
Faculty of Chemical Technology and Metallurgy -
Georgian Technical University - STU