LASHA BULIA
Tbilisi
Summary
Experienced professional in leadership roles, skilled at collaborating with cross-functional teams to align software development with specifications and deliver comprehensive documentation. Demonstrated success in leading IT teams to achieve organizational goals. Confident in ability to contribute value and drive innovation. Eager to apply skills and experience to further the success of your organization.
Overview
17
17
years of professional experience
Work History
Site Reliability Engineer & Local Entity Team Lead
SICPA
03.2023 - Current
- Transformed support teams into Site Reliability Engineers (SREs), leading the transition for seamless integration
- Achieved a 20% increase in system uptime, a 15% reduction in incident response time
- 30% improvement in overall system reliability by optimizing operations, fostering collaboration, and aligning with industry best practices
- Implemented Service Level Indicators (SLIs) and Service Level Objectives (SLOs) for digital services
- Resulted in a 25% reduction in service downtime, exceeding reliability targets and ensuring a more robust user experience
BA/IT Project and Solutions Delivery Manager
SICPA
02.2022 - 03.2023
- Successfully orchestrated and executed a comprehensive project, leading the transition from an outdated Linux, JBoss based system to the state-of-the-art OpenShift platform
- Implemented online production marking for 15 factories and 50 production lines
- Implemented offline marking for over 500 local producers and importers
- Reduced core solution cost by $3,600,000 for 10 years
- Achieved sustainable long-term savings, enhancing the organization's competitiveness
BA/IT Project and Account Manager
SICPA
01.2014 - 02.2022
- Successfully led innovative projects, implementing online/offline production marking for 15 factories, with 60 production lines, and 500+ local producers and importers
- Analyzed and re-engineered existing business processes, reducing operational costs by 25% while improving efficiency by 30%.
IT Service Engineer
SICPA
09.2012 - 01.2014
- Deployed new Business and IT Security Solutions
- Developed reporting and data mining systems, improving data accessibility by 50%, reducing report generation time by 40%, and enabling a 25% increase in data-driven decisions.
Core Banking Systems Support Specialist
JSC "Bank of Georgia"
12.2009 - 08.2012
- Supported and updated database systems
- Organized and deployed new banking projects
Head of Distance support team
JSC "Bank of Georgia"
09.2007 - 12.2009
- Led a team of 10–20 support specialists, achieving a 95% task completion rate, improving work quality by reducing errors by 30%, and boosting team satisfaction scores by 20% through targeted coaching and feedback initiatives.
- Trained new support staff of 20-30 people in banking systems and PL/SQL
Education
PhD - Economics and Business Administration
Georgian Technical University
01.2011
Master of Information Systems - Economics and Finances
Georgian Technical University
01.2007
Bachelor of Engineering - Informatics with Economics
Georgian Technical University
01.2005
Skills
- Leadership
- Team Player
- Conflict Resolution
- Working under Pressure
- Meeting Deadlines
- System Migrations & Integrations
- Cross-Functional Supervision
- Team Building & Mentoring
- Client Relations & presentations
- Business & IT Planning
- Vendor Management
Languages
Georgian
Native language
English
Proficient
C2
Russian
Proficient
C2
Software
Jira
Sciforma
Linux
PL/SQL
ITIL
HPQC
Splunk
Red Hat Openshift
Kubernetes
Java2
XML
HTML
Oris
Vabank
MS Project
MS Office
Visio
Timeline
Site Reliability Engineer & Local Entity Team Lead
SICPA
03.2023 - Current
BA/IT Project and Solutions Delivery Manager
SICPA
02.2022 - 03.2023
BA/IT Project and Account Manager
SICPA
01.2014 - 02.2022
IT Service Engineer
SICPA
09.2012 - 01.2014
Core Banking Systems Support Specialist
JSC "Bank of Georgia"
12.2009 - 08.2012
Head of Distance support team
JSC "Bank of Georgia"
09.2007 - 12.2009
Master of Information Systems - Economics and Finances
Georgian Technical University
Bachelor of Engineering - Informatics with Economics
Georgian Technical University
PhD - Economics and Business Administration
Georgian Technical University
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