Lana Kavelashvili
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
9
9
years of professional experience
Work History
SERVICE SUPPORT TEAM LEAD
Evolution Gaming
01.2023 - Current
- Generated reports detailing findings and recommendations.
- Gathered, organized and input information into digital database.
- Created and managed project plans, timelines and budgets.
- Maintained database systems to track and analyze operational data.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Coached team members in techniques necessary to complete job tasks.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
SERVICE SUPPORT SPECIALIST
Evolution Gaming
01.2021 - 01.2023
- Maintained servers and systems to keep networks fully operational during peak periods.
- Responded to customer inquiries and provided technical assistance.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
- Monitored system performance to identify potential issues.
GAME PRESENTER
Evolution Gaming
01.2019 - 01.2021
- Researched topics for comment and discussion.
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Handled and shuffled cards and playing pieces to maintain game integrity.
- Answered players questions and resolved disputes to provide excellent customer service.
PROMOTER
Shabo
11.2018 - 01.2019
- Identified interested and qualified customers to provide potential customers with additional information regarding product.
- Identified potential marketing opportunities to increase brand awareness.
SALES REPRESENTATIVE
LTD ROBBINSON
01.2018 - 01.2018
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Collaborated with cross-functional teams to identify and address customer needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Recommended complementary purchases to customers, increasing revenue.
SALES ASSISTANT
KOTON Textile
01.2017 - 01.2018
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Fielded customer questions to share information about products, availability, and pricing.
ORGANIZER
LTD KINGS
01.2016 - 01.2017
- Identified community organizations and leaders to establish and nurture relationships to help build awareness and win reforms for the public.
- Scheduled and organized catering, transportation and staffing to manage event logistics.
- Developed systems-based approach to establish successful completion of event tasks.
- Coordinated volunteer activities and facilitated distribution of promotional and marketing materials.
Education
Bachelor of Science - Social And Political Sciences
Tbilisi State University
Tbilisi, Georgia01.2021
Skills
- MICROSOFT OFFICE WORD
- MICROSOFT POWER POINT
- MICROSOFT EXCEL
- ATLASSIAN JIRA
- WIKI CONFLUENCE
- Tableau
- Service Desk
- Schedule Management
- Production Monitoring
- Performance monitoring
- Talent Acquisition
- Employee Evaluation
- Coaching and Mentoring
- Operations Management
Languages
Georgian
Proficient
C2
Russian
Advanced
C1
English
Advanced
C1
Country
Georgia
Birthdates
12/11/1999
Personal Information
- Gender: Female
- Nationality: Georgian
Timeline
SERVICE SUPPORT TEAM LEAD
Evolution Gaming
01.2023 - Current
SERVICE SUPPORT SPECIALIST
Evolution Gaming
01.2021 - 01.2023
GAME PRESENTER
Evolution Gaming
01.2019 - 01.2021
PROMOTER
Shabo
11.2018 - 01.2019
SALES REPRESENTATIVE
LTD ROBBINSON
01.2018 - 01.2018
SALES ASSISTANT
KOTON Textile
01.2017 - 01.2018
ORGANIZER
LTD KINGS
01.2016 - 01.2017
Bachelor of Science - Social And Political Sciences
Tbilisi State University
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