KRISTINE KUKALIA
Tbilisi,Georgia
Summary
Expert Banking Product Support Specialist skilled in PL/SQL, Excel reporting, and technical systems analysis. Experienced in JIRA, incident resolution, and backend issue troubleshooting. Known for cross-functional collaboration and detail-oriented support in banking environments.
Overview
2
2
years of professional experience
Work History
Expert Banking Product Support Specialist
Bank of Georgia
07.2025 - Current
- Provide expert-level support for internal banking products.
- Collaborate with cross-functional teams to troubleshoot and resolve incidents.
- Use PL/SQL to analyze database queries and resolve backend issues.
- Collaborate with product and business teams to identify user issues and requirements.
Advanced Banking Product Support Specialist
Bank of Georgia
07.2024 - 07.2025
Beginner Internal Banking Product Support Specialist
Bank of Georgia
01.2024 - 07.2024
Education
Information Technology
Business and Technology University (BTU)
Tbilisi, Georgia08.2025
Course - Programming from Zero
Skillwill Neo University - Fully Funded
11.2023
Skills
- Banking Products
- Business Analysis
- Problem Solving
- Microsoft Excel
- Jira/Confluence
- PL/SQL
- Detail-Oriented
- Team communication
Languages
- Georgian, Fluent
- English, B2
Timeline
Expert Banking Product Support Specialist
Bank of Georgia
07.2025 - Current
Advanced Banking Product Support Specialist
Bank of Georgia
07.2024 - 07.2025
Beginner Internal Banking Product Support Specialist
Bank of Georgia
01.2024 - 07.2024
Information Technology
Business and Technology University (BTU)
Course - Programming from Zero
Skillwill Neo University - Fully Funded
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