Kristin King
Summary
Hands-on Project Manager recognized for flawless execution and finding solutions to complex problems. Communicative and reliable professional polished in developing scopes and objectives and maintaining comprehensive project documentation. Commended for unexcelled record of completing critical projects on schedule and within budget.
Overview
14
14
years of professional experience
Work History
Legal Administrative Assistant
Turnpenney Milne LLP
Toronto
10.2023 - 05.2024
- Liaising with consultants and clients
- Maintaining office organization, procuring supplies
- Archiving receipts and data, settling bills
- Creating new Standard Operating Procedures (SOPs)
- Successfully managed and optimized the client's social media accounts, such as LinkedIn, enhancing the ad ROI from 20% to 45%
Project Manager
IWK Hospital
Halifax
08.2022 - 10.2023
- Conduct meetings with clients to obtain detailed briefs and clarify the specific requirements for each project
- Assign project tasks according to the individual strengths of junior staff members
- Monitor project performance to analyze successful completion
- Achieve budgetary objectives and implement necessary adjustments
- Lead the project team and allocate tasks effectively
- Consistently surpassed the monthly Key Performance Indicator (KPI) targets by 25% over a span of five consecutive months
Technical Support Specialist
Loblaws Inc
Halifax
03.2017 - 05.2022
- Resolving incidents that tier 1 support cannot address
- Supplying knowledge and technical articles for other support levels
- Offering details upon resolution
- Conducting on-site visits to the end-user when necessary
Executive Administrative Assistant
KK Lashes HFX
Halifax
10.2019 - 02.2022
- Coordinated schedules for company executives
- Drafted, reviewed, and dispatched communications on their behalf
- Organized and prepared for meetings, handling document preparation and logistical details
- Managed phone call responses, relayed messages to executives, prioritized emails, and replied as necessary
- Successfully managed and optimized the executive's social media accounts, such as Instagram and Facebook, enhancing the ad ROI from 42% to 70%
- Achieved and exceeded the monthly Key Performance Indicator (KPI) by 20% for seven consecutive months
- Arranged travel and maintained records and documents for company executives
Operations Manager
Natural Health Clinic-Nassau
Nassau
06.2010 - 01.2015
- Overseeing operational activities across an organization
- Manage the entire recruitment process, conduct interviews, onboard new hires, and train staff
- Administering quality assurance programs, and devising strategies to enhance sales processes
- Develop and maintain up-to-date employee records
- Developed and implemented HR policies and procedures
- Achieved and exceeded the monthly Key Performance Indicator (KPI) by 35% for nine consecutive months
Education
Bachelor of Science - Software Engineering
IU International University of Applied Sciences
Berlin,Germany07.2024
Certification - UX/UI Design
Georgia Institute of Technology
12.2023
Skills
- Adaptability
- Asana
- Billing and Invoicing
- Budget Control
- Canva
- Client Communication
- Customer Service
- Data Management
- Document Management
- G-Suites
- HubSpot
- Intercom
- Linux
- Live Chat
- Logistics Management
- Microsoft Azure
- Microsoft Office
- Opera Gx
- Problem-Solving
- Project development and lifecycle
- Salesforce
- Slack
- Trello
- Zendesk
- Zoom
Hobbies
In my leisure time, I enjoy gaming and building gaming PCs, traveling to new destinations with 12 countries visited so far, teaching English and developing new technical skills, particularly in artificial intelligence.
Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefitsFlexible work hoursPaid sick leavePaid time off401k matchPersonal development programsTeam Building / Company Retreats4-day work weekStock Options / Equity / Profit SharingAccomplishments
- Facilitated the firm's smooth transition to a paperless system.
- Achieved an online medical referral system by introducing Ocean MD for clinical tasks.
- Saved the company $4m over 4 years by implementing a successful productivity improvement plan.
- Resolved product issue through consumer testing.
- Completed the Store Front Project on time and $200k under budget.
- Trained and led technical support teams of more than 50 support specialists.
- Consistent CSAT score of 98%
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
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