Konstantine Lortkipanidze
Tbilisi
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
6
6
years of professional experience
Work History
Service Desk Specialist
EPAM Systems
04.2022 - Current
- Delivered exceptional customer service through empathetic listening skills, clear communication, and prompt issue resolution strategies.
- Contributed to the growth of the service desk team by participating in recruitment, onboarding, and training efforts to ensure consistent high-quality service delivery.
- Enhanced team productivity by effectively delegating tasks and managing workload distribution.
- Developed comprehensive knowledge base articles to facilitate efficient problem-solving among team members and promote self-service options for endusers.
- Improved customer satisfaction by efficiently addressing and resolving service desk tickets.
- Streamlined service desk processes for quicker issue resolution and increased client satisfaction.
- Collaborated with cross-functional teams to identify root causes of recurring issues, implementing long-term solutions that improved overall system stability.
- Optimized workflow efficiency by creating detailed documentation of service desk procedures and best practices.
Sales and Customer Support Manager
LLC "Ice Age"
01.2021 - 03.2023
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded revenue targets consistently by forming strategic partnerships and expanding the company''s client base.
- Developed a comprehensive understanding of product offerings to provide tailored solutions for client needs.
- Built lasting relationships with clients through consistent follow-up and personalized service.
- Established a strong brand presence within the industry through networking events participation.
- Enhanced customer satisfaction by providing excellent support and addressing their concerns promptly.
Customer Sales Representative
LLC "EZ Marketing Solutions"
09.2020 - 12.2021
- Assisted call-in customers with questions and orders.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Contacted potential customers to capitalize on sales opportunities.
- Described product highlights and benefits to help guide purchasing decisions.
Production Coordinator
LLC "Alex Promotion"
03.2019 - 02.2021
- Coordinated with production team to support productivity targets and deadline management.
- Supported continuous improvement initiatives by identifying areas for process optimization.
- Coordinated communication between departments, fostering a collaborative work environment.
- Created and maintained detailed reports and schedules of all production tasks.
- Managed daily operations on the production floor, maintaining a safe and organized workspace.
- Managed inventory and supply chain functions for production materials and equipment.
Education
BBA - Business Management
Business And Technology University
Tbilisi, Georgia 04.2001 -
High School Diploma -
Newton Private School
Tbilisi, Georgia 04.2001 -
Skills
Problem-solving
Time Management
Adaptability
Customer Service
Phone Etiquette
Effective Communication
Online Chat Support
Critical thinking
Conflict Resolution
Decision Making
Timeline
Service Desk Specialist
EPAM Systems
04.2022 - Current
Sales and Customer Support Manager
LLC "Ice Age"
01.2021 - 03.2023
Customer Sales Representative
LLC "EZ Marketing Solutions"
09.2020 - 12.2021
Production Coordinator
LLC "Alex Promotion"
03.2019 - 02.2021
BBA - Business Management
Business And Technology University
04.2001 -
High School Diploma -
Newton Private School
04.2001 -
Similar Profiles
Chhtrasal PandeyChhtrasal Pandey
Data Engineer at EPAM SystemsData Engineer at EPAM Systems
Shitiz KumarShitiz Kumar
Lead Systems Engineer at EPAM SystemsLead Systems Engineer at EPAM Systems
Ajay KulkarniAjay Kulkarni
Project Manager at EPAM SystemsProject Manager at EPAM Systems