Ketevani Zhorzholiani
Customer Support Specialist
Tbilisi
Summary
I'm a generally positive and communicative human, genuinely like working in an environment where i can communicate with people and help them, generally working towards expanding horizons and having new work experience.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Customer Support Specialist
The British Council
01.2023 - Current
- Provided primary customer support to internal and external customers.
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
- Maintained and managed customer files and databases.
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Updated account information to maintain customer records.
Pharmacist Technical Assistant
Aversi Pharma
09.2020 - 07.2024
- Currently working as a Pharmacist Assistant for Part time job, continuing to study pharmacy
- Main duties include: Arranging and checking the quantity of Medicament's
- I work 3 times a week in the Pharmacy, during the course i have established a good relationship with the customers
- This job is a good experience for my future profession to learn medicine.
Online Shop
Chaos Cases
09.2019 - 05.2023
- I create and brand my own phone cases, package them, and ship them through Georgia
- The shop is operated mainly using Instagram and Facebook
- I communicate with a few customers during the day locals and internationals and help to choose a case ship it to them, I have a lot of recurring customers who were satisfied with the product and the service put out to them.
English Speaking Game Representative
Evolution Gaming
09.2021 - 12.2021
Education
Bachelor Of Pharmacy -
Medical State University
09.2020 - 07.2024
Skills
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Timeline
Customer Support Specialist
The British Council
01.2023 - Current
English Speaking Game Representative
Evolution Gaming
09.2021 - 12.2021
Pharmacist Technical Assistant
Aversi Pharma
09.2020 - 07.2024
Bachelor Of Pharmacy -
Medical State University
09.2020 - 07.2024
Online Shop
Chaos Cases
09.2019 - 05.2023
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