Ketevani Minadze

Bonus Manager/Digital Campaign & CRM Assistant

Tbilisi,Georgia

Summary

Detail-oriented and creative professional combining a Bachelor’s Degree in Graphic Design with strong background in customer engagement, promotional offers, and high-volume communication. Tech-savvy and adaptable fast learner, equipped with a strong grasp of visual branding, content creation, and user retention tactics. Actively trying to build hands-on expertise in email marketing automation platforms to deliver engaging digital campaigns that convert.

Overview

2027

years of professional experience

Work History

Reactivation Specialist

SOFTSWISS

01.2025 - Current

Issue targeted player bonuses and conduct direct outreach to inform users of active promotions and re-engage inactive accounts. (made Approx. 150 calls & 50 SMS per day)
Track engagement outcomes and record user feedback to assist with promotional campaign adjustments.
Maintained detailed CRM records and followed compliance and gaming guidelines.
Analyzed customer feedback to identify areas for service improvement and implement changes.

German & English Speaking Customer Support Special

Teleperformance

11.2022 - 2024

Self-motivated, with a strong sense of personal responsibility.
Provided customer support to international clients in German & English through multiple channels (phone, email, chat), managing 20 calls and 30 emails/chats daily.
Recognized for delivering high-quality support with an average 89% CSAT score.
Collaborated with team members and managed independent tasks to achieve project goals.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Used critical thinking to break down problems, evaluate solutions, and make decisions.

Cashier

McDonald's

07.2022 - 10.2022

Operated cash register, processed transactions accurately and efficiently.
Assisted in training new cashiers on operational procedures and customer interaction techniques.
Maintained cleanliness and organization of the front counter and dining area.
Handled inventory management by restocking supplies as needed for operational efficiency.

English Speaking Game Presenter

Evolution Gaming

2021 - 2022

Engaged players through dynamic game presentations and interactive commentary.
Operated gaming equipment and ensured compliance with operational standards.
Collaborated with team members to maintain a seamless gaming environment.
Enhanced player experience by delivering engaging and informative game presentations.
Adhered to company policies and procedures while demonstrating excellent time management skills in a fast-paced environment.

Education

Bachelor of Arts - Graphic And Digital Design

Ilia State University

Tbilisi

06.2024

Skills

Customer Engagement: Promotional Outreach, Player Retention, Bonus Distribution, Outbound Communication

Campaign & Design: Graphic Design, Layout & Typography, Campaign Visuals, Visual Branding, Ad Copy Drafting

Software & Tools: Adobe Creative Suite (Photoshop/Illustrator), CRM Tools, Microsoft Office / Google Workspace, rapid adoption of new platforms

Timeline