Ketevan Sachelashvili
Brooklyn
Summary
Dynamic and dedicated professional with extensive experience in customer service .Proven ability to enhance guest satisfaction through strong multitasking and complaint resolution skills. Adept at managing payment processing and maintaining cleanliness, contributing to a welcoming dining environment. Committed to fostering team collaboration and delivering exceptional service.
Diligent hha/personal assistant with strong foundation in providing compassionate and personalized care to clients. Proven track record of supporting daily living activities, ensuring safety, and promoting well-being. Demonstrated ability to build rapport with patients and effectively manage varying care needs.
Offering strong interpersonal skills and commitment to developing within insurance sector. Contributes solid understanding of customer service principles and sales techniques, coupled with ability to quickly learn and apply insurance industry knowledge. Ready to use and develop communication and analytical skills in life insurance role.
Personable and organized individual with knack for numbers and attention to detail. Possesses foundational understanding of accounting principles and proficiency in data entry and financial software. Capable of supporting financial operations and ensuring accuracy in financial records and transactions.
Overview
2025
2025
years of professional experience
Work History
Waitress
Royal Garden
- Provided exceptional customer service, ensuring positive dining experiences and repeat patronage.
- Took accurate food and drink orders, delivering them promptly to enhance customer satisfaction.
- Maintained cleanliness of dining area, adhering to health and safety regulations consistently.
- Collaborated with kitchen staff to ensure timely preparation and delivery of meals during peak hours.
- Assisted in training new staff members on menu items and service standards for improved team performance.
- Managed payment transactions accurately, ensuring a smooth checkout process for customers.
- Adapted quickly to changing menus and special requests, accommodating diverse customer preferences effectively.
- Resolved customer complaints professionally, enhancing overall guest experience and loyalty to establishment.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
Hha
Michael Jones
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored client health and reported changes to healthcare professionals.
- Developed personalized care plans in collaboration with clients and families.
- Maintained accurate documentation of patient care activities and progress.
- Provided emotional support to clients, enhancing their mental well-being.
- Trained new staff on best practices for patient care and safety protocols.
- Implemented infection control measures to maintain a hygienic environment.
- Coordinated with multidisciplinary teams to optimize client care services.
- Followed nutritional plans to prepare optimal meals.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Transported clients for medical and personal outings.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Improved patients' comfort with massage and application of topical treatments.
- Provided direct personal care and administrative services to clients.
- Scheduled and coordinated medical appointments.
- Developed and implemented care plans for clients.
- Constructed cognitively stimulating activities.
- Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Documented vital statistics and coordinated with health care providers.
- Researched and recommended community resources to meet clients' needs.
- Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
- Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and selfconfidence.
- Improved patient comfort by providing compassionate and attentive care in various daily activities.
- Transported patients safely to appointments, errands, or social outings, ensuring timely arrival and an enjoyable experience.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising medical professionals.
- Facilitated communication between patients, families, and healthcare providers by serving as a reliable source of information about the client''s progress and needs.
- Managed household chores such as laundry, meal preparation, and light cleaning, allowing clients to focus on their health and wellbeing.
Life Insurance Agent
Globe Life
- Developed customized life insurance plans tailored to clients' financial needs and goals.
- Conducted thorough risk assessments to identify appropriate coverage options for clients.
- Maintained up-to-date knowledge of industry regulations and product offerings.
- Educated clients on policy features, benefits, and claims processes to enhance understanding.
- Collaborated with underwriters to ensure accurate policy issuance and compliance standards.
- Executed targeted marketing strategies to generate new leads and expand customer base.
- Provided ongoing support to clients, addressing inquiries and resolving issues promptly.
- Fostered strong client relationships through regular follow-ups and personalized service initiatives.
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
HHA
Jesse Furman
07.2024 - 09.2024
- Assisted clients with daily living activities, ensuring comfort and safety.
- Maintained cleanliness and organization in client environments to promote hygiene.
- Communicated effectively with clients to understand their needs and preferences.
- Followed care plans established by healthcare professionals to support client well-being.
- Monitored client health status and reported changes to appropriate personnel.
- Provided companionship and emotional support to enhance client quality of life.
- Documented daily activities and observations accurately for continuity of care.
- Adapted quickly to varying client requirements and changing environments efficiently.
- Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
- Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and selfconfidence.
- Improved patient comfort by providing compassionate and attentive care in various daily activities.
- Transported patients safely to appointments, errands, or social outings, ensuring timely arrival and an enjoyable experience.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising medical professionals.
- Facilitated communication between patients, families, and healthcare providers by serving as a reliable source of information about the client''s progress and needs.
- Managed household chores such as laundry, meal preparation, and light cleaning, allowing clients to focus on their health and wellbeing.
- Streamlined daily routines for clients with limited mobility by implementing efficient strategies customized to their specific abilities.
- Prevented bedsores in immobile clients by regularly repositioning them and ensuring proper skin care was administered.
- Collaborated with healthcare team members to develop personalized care plans that addressed individual patient needs.
- Provided emotional support to patients and their families during difficult times, fostering strong relationships and trust.
- Supported clients with cognitive impairments through engaging mental exercises designed to maintain brain health and function.
- Increased patient satisfaction levels by consistently going above-and-beyond in providing exceptional care tailored to individual preferences.
- Managed accurate medical records for each patient, maintaining confidentiality while providing essential information for healthcare providers.
- Boosted patient morale with a positive attitude, effective communication, and active listening skills to address concerns and validate emotions.
- Trained new HHA staff members on best practices for patient care delivery and documentation procedures.
- Reduced hospital readmission rates by closely monitoring patients'' conditions at home and responding quickly to potential issues.
- Administered medications accurately and on time, ensuring optimal treatment effectiveness.
- Educated patients and family members on proper nutrition, exercise routines, and self-care techniques to promote overall wellness.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Assisted disabled clients to support independence and well-being.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Provided transportation and appointments management.
- Developed individual care plans for clients based on specific needs.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Assisted with end-of-life care.
- Administered medications in accordance with doctor's instructions.
- Utilized universal precautions and infection control principles in all aspects of care.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Trained new staff members on best practices for home health care.
Accounting Assistant
Medea Kvirkvelia
05.2018 - 09.2019
- Processed and recorded daily financial transactions ensuring accuracy and compliance with established protocols.
- Assisted in the preparation of monthly financial reports, contributing to timely decision-making processes.
- Managed accounts payable and receivable functions, maintaining organized documentation for audits.
- Collaborated with team members to streamline invoice processing workflows, enhancing operational efficiency.
- Utilized accounting software for data entry and reconciliation, improving reporting accuracy and speed.
- Conducted regular account reconciliations to identify discrepancies and resolve issues promptly.
- Supported budgeting activities by collecting relevant financial data and analyzing spending trends.
- Responded to internal inquiries regarding financial information, fostering clear communication across departments.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
- Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
- Contributed to the development of a positive work environment, fostering strong relationships with colleagues and supervisors.
- Collaborated with team members on special projects, contributing valuable insights and problem-solving skills.
Education
License - NEW YORK CE COURSE COMPLETION DOCUMENT
A.D.Banker&Company® Exam Prep And Continuing Education
United States 10.2022
Bachelor In Architectural Science - Economics And Business
MPCI
Tbilisi 06.2022
Certificate - Hha
Core Training
Brooklyn 04.2020
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Order taking
- Attention to detail
- Cash handling
- Decision-making
- Safe food handling
- Hospitality service expertise
- Handling complaints
- Menu recommendations
- Payment processing
- Service prioritization
- Food running
- Memory retention
- Complex Problem-solving
- Table setting
- Order accuracy
- Accurate money handling
- Complaint resolution
- Active listening
- Menu memorization
- Time management
- Performance improvement
- Supply restocking
- High volume dining
- Table bussing
- Dining area maintenance
- Relationship management
- Upselling techniques
- Menu presentation
- Allergy awareness
- Food presentation
- Beverage preparation
- Ordering procedures
- Sales techniques
- Point of sale operation
- Guest relations management
- Inventory management
- Daily specials memorization
- Item promotion
Languages
Georgian
Bilingual or Proficient (C2)
Russian
Bilingual or Proficient (C2)
English
Advanced (C1)
Italian
Elementary (A2)
Timeline
HHA
Jesse Furman
07.2024 - 09.2024
Accounting Assistant
Medea Kvirkvelia
05.2018 - 09.2019
Waitress
Royal Garden
Hha
Michael Jones
Life Insurance Agent
Globe Life
License - NEW YORK CE COURSE COMPLETION DOCUMENT
A.D.Banker&Company® Exam Prep And Continuing Education
Bachelor In Architectural Science - Economics And Business
MPCI
Certificate - Hha
Core Training