Ketevan Mtiulishvili
Tbilisi
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving. Friendly guest service professional bringing several years of exceptional hospitality experience. Pursuing a Guest Services Agent opportunity in which to utilize exceptional hospitality industry experience and knowledge.
Overview
5
5
years of professional experience
Work History
Driver Manager
route georgia
Tbilisi
12.2023 - 07.2024
- Scheduled routes for drivers based on delivery requirements and availability.
- Responded promptly to inquiries from customers about shipment delays or problems.
- Reviewed feedback from customers regarding driver performance or services provided.
- Created reports on driver performance, accident statistics, fuel usage.
- Ensured all vehicles were properly maintained according to manufacturer specifications.
- Managed the daily operations of a fleet of drivers and vehicles.
- Tracked driver behavior, timekeeping and attendance.
Wedding Planner
hotel ramada
Tbilisi
02.2023 - 11.2023
- Facilitated communication between couples and their families regarding wedding plans.
- Drafted contracts with vendors to secure services and negotiate pricing.
- Greeted guests at events and managed seating arrangements according to plan.
- Planned menus, decorations, music, photography, videography, and other details.
- Assisted couples in selecting invitations, favors, dresses, tuxedos, flowers, cakes.
- Created program activities, agendas and budgets based on client requirements.
Food Service Manager
casino ambassador
Tbilisi
01.2022 - 12.2022
- Maintained records of food inventory, supplies, and equipment.
- Resolved customer complaints promptly in a professional manner.
- Analyzed customer feedback surveys to determine areas needing improvement in the food service department.
- Hired, trained, motivated and evaluated team members in order to maximize productivity levels.
- Scheduled shifts for kitchen staff in accordance with budget guidelines.
- Monitored actions of staff and customers to uphold health and safety standards.
- Trained new employees on restaurant policies, procedures, and customer service standards.
- Hired and trained new food service personnel to maintain high productivity levels of staff.
waitress Waitress
casino ambassador
Tbilisi
08.2020 - 12.2021
- Engaged in conversation with guests while taking orders and providing recommendations.
- Ensured that all orders were accurate before delivering it to the table.
- Prepared tables for service by setting up linens, silverware, and glassware.
- Greeted guests and provided them with menus.
- Followed cash handling procedures when accepting payments from customers.
- Provided excellent customer service to ensure satisfaction.
- Delivered food and drinks in a timely manner to customers.
- Resolved any issues that may arise during meal service promptly and courteously.
- Communicated regularly with kitchen staff regarding customer allergies or dietary needs.
- Checked on guests periodically throughout their dining experience to ensure satisfaction with food and beverages.
- Presented food and beverages to guests at tables.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Waitress
hotel ambassador
Tbilisi
05.2019 - 05.2020
- Performed basic math calculations when computing bills for customers' meals.
- Processed payments accurately using cash registers or POS systems.
- Greeted customers and provided menus.
- Prepared checks accurately and processed payments promptly.
- Communicated daily specials to customers.
- Answered questions about menu items, ingredients, and pricing.
- Developed positive relationships with regular customers through friendly conversation.
- Organized take-out orders efficiently according to customer requests.
Education
103 Public School
Tbilisi, TBSkills
- Delivery Scheduling
- Safety Procedures
- Stress management techniques
- Regulatory compliance understanding
- Conflict resolution techniques
- Driver Scheduling
Languages
Georgian
First Language
English
Intermediate (B1)
B1
Russian
Proficient (C2)
C2
Timeline
Driver Manager
route georgia
12.2023 - 07.2024
Wedding Planner
hotel ramada
02.2023 - 11.2023
Food Service Manager
casino ambassador
01.2022 - 12.2022
waitress Waitress
casino ambassador
08.2020 - 12.2021
Waitress
hotel ambassador
05.2019 - 05.2020
103 Public School
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