Ketevan Jatchvliani

• Answered incoming calls, directing clients to individuals addressing specific needs.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Handled complaints and questions, and re-directed calls to other team members.
• Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
• Acted as first point of contact and set appointments for prospective clients.

• Took part in a seasonal work program organized through my university. Worked in a clothing company where I was responsible for sorting and classifying received garments.

• Greeted and registered guests in a high-volume, fast-paced casino environment, ensuring a warm and professional first impression.
• Verified age and identification of all patrons, ensuring strict adherence to gaming and regulatory compliance protocols.
• Resolved guest concerns promptly and professionally, escalating complex issues to supervisors when necessary.
• Collaborated with security and surveillance teams to monitor customer flow and ensure a safe gaming environment.
• Maintained accurate logs and daily reports of guest entries, incidents, and operational activities.

• Hosted live online casino game (Blackjack) in English for a real-time global audience via streaming platforms.
• Delivered engaging, dynamic, and brand-consistent presentations to entertain players and enhance user experience.
• Interacted with players through live chat, providing a friendly and professional presence while maintaining clear communication and game flow.
• Maintained consistent on-camera professionalism, including appropriate attire, energy, and communication style.
• Participated in ongoing training to stay current with game rules, software updates, and best practices in online engagement.

• Provided customer service by taking and preparing orders, handling both ice cream and coffee items with accuracy and speed.
• Maintained a clean and welcoming environment, including regular cleaning of indoor and outdoor areas.
• Completed daily operational checklists, including:
  Verifying that the cashier system was updated correctly
  Checking expiration dates on all products
  Ensuring cleanliness and readiness of the entire shop
• Maintained regular communication with the manager to report updates, issues, or task completion.
• Followed hygiene and safety standards consistently throughout all duties.

Assisted in the daily operations of a family-run guest house during summer seasons. Responsibilities included welcoming guests, managing bookings and check-ins/outs, answering inquiries, and ensuring a comfortable stay. Supported housekeeping coordination and provided local area information to visitors.