Ketevan Dalakishvili

• Managed a team of 50-60 employees, overseeing daily operations, performance management, and team development.

• Coordinated cross-departmental collaboration to ensure smooth operations, particularly during peak times.

• Supervised gaming floors, addressing customer interactions and resolving issues efficiently.

• Assisted recruitment efforts by screening candidates for roles like game presenter, customer support, and team manager.

• Led various projects, contributing to successful outcomes across multiple teams.

• Promoted teamwork and effective communication, enhancing overall performance and efficiency.

• Conducted training sessions to improve skills and organized team-building activities to boost morale.

• Oversaw operations as an Area Supervisor while also managing the customer support team
• Led and trained customer support staff to enhance service quality
• Balanced supervisory responsibilities with customer support management to optimize team performance.

• Provided excellent customer support and resolved customer inquiries
• Managed customer issues efficiently, improving overall satisfaction.