Ivane Jimsheladze

After being promoted, I took on a more strategic role within the team, supporting agents in handling complex customer cases, ensuring adherence to procedures. I actively assisted team members with issue resolution, provided guidance on best practices, and collaborated closely with management to improve overall team performance and customer satisfaction.

Maintained friendly and professional customer
interactions. Handling cases and customer requests
quickly and accurately as well as maximizing
customer satisfaction by resolving issues promptly
while following the procedures.

Maintained friendly and professional customer
interactions. Educated customers on available
processes and services. Negotiated with customers
to provide cost-friendly contracts.

Resolved customer queries over phone and by
email. Built rapport with customers through
courteous and professional communications.
Handled complaints calmly and professionally,
providing appropriate solutions to promote
continued customer satisfaction. As well as
following the procedures correctly.

Addressed customer service enquires quickly and
accurately as well as maximized customer
satisfaction by resolving service issues promptly.

Maintained friendly and professional customer
interactions, as well as providing good quality
customer service.

Guaranteed first-class customer service,
anticipating and answering to customer needs and
requirements.