IRINA KARABASHIDI
Operations Manager
Tbilisi
Summary
Seasoned Operations Manager and talented leader with over 10 years of experience leveraging exceptional planning and problem-solving abilities to enhance business plans and day-to-day activities. Results-driven and resilient professional adept at developing teams, improving processes, and increasing productivity. Possesses a solid understanding of industry trends, excellent communication skills, and a keen talent for identifying areas in need of improvement and implementing strategic changes.
Overview
10
10
years of professional experience
4
4
Certifications
4
4
Languages
Work History
Operations Manager / Content Manager
Apostrophe French Language Center
12.2024 - Current
- Oversee daily operations to ensure smooth and efficient functioning of the language center
- Develop and implement strategic initiatives to enhance student engagement and enrollment
- Create and manage content for marketing campaigns, social media, and internal communication
- Coordinate with instructors and staff to improve course offerings and optimize scheduling
- Analyze performance metrics and feedback to drive continuous improvement
Leading Specialist – Data Analysis & Processing
JSC Telasi
03.2021 - 11.2024
- Led the development, monitoring, and evaluation of ongoing projects related to internal process analysis and compliance
- Identified business needs, analyzed internal documentation, and implemented procedural improvements to enhance regulatory compliance
- Established and managed cross-functional working groups to drive project success within set timeframes
- Conducted tender and procurement evaluations, market research, and budget reconciliations for future product/service acquisitions
1st Category Specialist – Compliance Control Group
JSC Telasi
09.2017 - 03.2021
Specialist – Data Analysis & Processing
JSC Telasi
09.2016 - 09.2017
Customer Service Representative
Yapitos LTD Georgia (Georgian Branch)
06.2015 - 10.2016
- Provided high-quality customer support and assisted in resolving client inquiries efficiently
Sales Agent
Ultimatus Services
02.2015 - 06.2015
- Engaged with potential clients, managed sales processes, and contributed to revenue growth
Education
Master’s Degree - Business Administration
Don State Technical University (DSTU)
09.2017 - 12 2019
Bachelor’s Degree - Business Administration
Georgian American University (GAU)
09.2012 - 6 2016
High School Diploma -
L’École Franco-Georgienne D’Alexandre Dumas
09.2000 - 6 2012
Skills
Process Optimization
Certification
Content Marketing – Tbilisi School of Communication (Jan 2025 – Mar 2025)
Timeline
Operations Manager / Content Manager
Apostrophe French Language Center
12.2024 - Current
Leading Specialist – Data Analysis & Processing
JSC Telasi
03.2021 - 11.2024
1st Category Specialist – Compliance Control Group
JSC Telasi
09.2017 - 03.2021
Master’s Degree - Business Administration
Don State Technical University (DSTU)
09.2017 - 12 2019
Specialist – Data Analysis & Processing
JSC Telasi
09.2016 - 09.2017
Customer Service Representative
Yapitos LTD Georgia (Georgian Branch)
06.2015 - 10.2016
Sales Agent
Ultimatus Services
02.2015 - 06.2015
Bachelor’s Degree - Business Administration
Georgian American University (GAU)
09.2012 - 6 2016
High School Diploma -
L’École Franco-Georgienne D’Alexandre Dumas
09.2000 - 6 2012
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