Summary
Overview
Work History
Education
Skills
Software
Languages
Timeline
Generic

Irina Gorbunova

Manager/Sales Representative
Tbilisi

Summary

Expert in operations management and performance improvement, I've successfully onboarded new team members and delivered comprehensive solutions, significantly boosting client satisfaction and workflow efficiency. Skilled in both workforce and time management. Encouraging, analytical problem-solver with talents for team building, leading and motivating, as well as excellent relationship-building skills. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience

Work History

Manager/Sales Representative Team Leader

LLC DSPro
09.2021 - Current

Demonstrated strong leadership as a Shift Manager, maintaining stuff schedules and optimizing workflow;

Provided exceptional customer support by addressing inquires of the customers;

Trained and onboarded new team members;


Independent Contractor

SSDI Genetix
06.2018 - 07.2020
  • Worked in SSDI Genetix as an independent contractor, representing attorneys. Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose. Delivered outstanding results, leading to a promotion.


Consultant

Fresco
01.2017 - 04.2017

Worked as a Consultant at Supermarket Fresco. Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.

Consultant

Spar Express
03.2016 - 07.2016

Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.

Education

High School Diploma -

Tbilisi 72 Public School
Tbilisi, Georgia
04.2001 -

Skills

    Team Leadership

    Operations Management

    Strategic Planning

    Performance Management

    Workforce Management

    Time Management

Software

Computer programs, including Spreadsheets, PowerPoint, Microsoft Excel, Microsoft Word

Languages

Georgian
Native language
Russian
Proficient
C2
English
Advanced
C1
German
Intermediate
B1
Spanish
Intermediate
B1

Timeline

Manager/Sales Representative Team Leader

LLC DSPro
09.2021 - Current

Independent Contractor

SSDI Genetix
06.2018 - 07.2020

Consultant

Fresco
01.2017 - 04.2017

Consultant

Spar Express
03.2016 - 07.2016

High School Diploma -

Tbilisi 72 Public School
04.2001 -
Irina GorbunovaManager/Sales Representative