Irakli Sulashvili
Account Manager
Tbilisi
Summary
Dynamic Account Manager with a proven track record at Living Pixels Georgia, excelling in client relationship management and conflict resolution. Enhanced client satisfaction through proactive communication and exceptional service, achieving a high retention rate. Adept at multitasking and collaborating with teams to identify growth opportunities and drive account development.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Account Manager
Living Pixels Georgia
09.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Dispatcher
Ga Logistics LLC
03.2021 - 08.2024
- Directed dispatching, routing, and tracking of 5 fleet vehicles.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained updated and detailed records of calls in physical and electronic database.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
Game Presenter
Evolution Gaming
01.2018 - 02.2021
- Participated in ongoing professional development opportunities to stay current on industry trends and maintain peak performance as a presenter.
- Adhered to company policies and procedures while demonstrating excellent time management skills in a fast-paced environment.
- Contributed ideas for promotional events and campaigns designed to attract new players and increase overall revenue.
- Increased game participation through effective communication and rapport-building with players.
- Maintained high-quality broadcasts by adjusting camera angles, lighting, and sound levels as needed.
Education
No Degree - Architecture
Ilia State University
Tbilisi, Georgia 04.2001 -
Skills
Account management
Teamwork and collaboration
Account development
Customer service
Client relationship management
Multitasking and organization
Conflict resolution
Driver communication
Training new hires
Adjusting routes
Critical thinker
Call handling
Timeline
Account Manager
Living Pixels Georgia
09.2024 - Current
Dispatcher
Ga Logistics LLC
03.2021 - 08.2024
Game Presenter
Evolution Gaming
01.2018 - 02.2021
No Degree - Architecture
Ilia State University
04.2001 -
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