Irakli Sulashvili
Tbilisi, Varketili
Summary
Dynamic professional with a proven track record at GA Logistics LLC, enhancing operational efficiency and customer satisfaction. Expert in logistics coordination and route planning, coupled with exceptional communication and problem-solving skills. Achieved significant reductions in fuel costs by optimizing dispatch processes. Committed to delivering high-quality service and achieving deadlines through effective team collaboration and freight rate negotiation.
Overview
7
7
years of professional experience
Work History
Truck Dispatcher
GA Logistics LLC
03.2021 - Current
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Reduced fuel costs for company fleet by optimizing routes and monitoring driver performance.
- Served as point of contact for emergency situations involving company vehicles or drivers, coordinating appropriate response measures quickly and effectively.
- Troubleshot delivery issues while maintaining excellent customer service standards, resolving conflicts efficiently.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Maintained accurate records of all dispatched vehicles, ensuring proper documentation and compliance with industry regulations.
- Created contingency plans for unexpected situations such as road closures or vehicle breakdowns that resulted in minimal impact on service.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
- Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
- Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
- Collaborated with warehouse staff to prioritize shipments based on delivery deadlines, maximizing efficiency in the supply chain process.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Monitored flow of paperwork and directed information to appropriate departments.
- Assisted in resolving customer complaints and grievances.
- Monitored and tracked dispatch communication systems.
- Scheduled deliveries and pickups according to customer needs.
- Managed customer accounts and invoicing.
Game Presenter
Evolution Georgia
01.2018 - 12.2020
- Delivered dynamic presentations that showcased the excitement of each game while adhering to industry standards and regulations.
- Boosted customer satisfaction by providing clear instructions and maintaining a professional demeanor during gameplay.
- Enhanced player experience by delivering engaging and informative game presentations.
- Maintained high-quality broadcasts by adjusting camera angles, lighting, and sound levels as needed.
- Continuously improved presentation skills by incorporating feedback from supervisors, peers, and players to deliver an exceptional gaming experience.
- Introduced upcoming broadcasts and guided audience through entertainment.
- Researched topics for comment and discussion.
Education
Bachelor in Architectural Studies -
Ilia State University
Tbilisi, VazisubaniSkills
- Strong communication skills
- Freight rate negotiation
- Stress tolerance
- Regulatory compliance
- Geographical awareness
- Deadline oriented
- Documentation management
- Transportation management systems
- Logistics coordination
- Route planning expertise
- Customer relations
- Documentation and paperwork
- Logistical operations
- Trucking dispatching
- Tracking tasks
- Telephone etiquette
- Conflict resolution techniques
- Call center environments
- Team collaboration
- Load balancing
Languages
Georgian
Native language
English
Advanced
C1
Timeline
Truck Dispatcher
GA Logistics LLC
03.2021 - Current
Game Presenter
Evolution Georgia
01.2018 - 12.2020
Bachelor in Architectural Studies -
Ilia State University
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