Irakli Japaridze
Tbilisi, Georgia,TB
Summary
I am a very motivated, hardworking, and responsible 21-year-old student from Georgia who is always seeking career and personal development.
Tech-savvy and people-focused, I have a background in sales and customer support. I am now transitioning into IT and networking. I'm currently working toward my CCNA and IT Essentials certifications, and I'm eager to grow in the tech or telecom industry. I am known for being reliable, curious, and a fast learner. I'm ready to take on new challenges and connect tech with real people.
Overview
3
3
years of professional experience
Work History
Customer Support, Shift Manager
Sure Lock & Key LLC
02.2024 - 04.2025
- Collaborated with other managers to ensure smooth transitions between shifts.
- Resolved customer complaints in a timely and professional manner.
- Developed and maintained a positive and productive work environment.
- Monitored customer feedback and suggested product improvements.
Customer Support Specialist
Silk
10.2023 - 02.2024
- Provided exceptional customer service to over 200+ customers daily in a fast-paced banking environment.
- Developed and maintained a professional relationship with customers to ensure customer loyalty.
- Analyzed customer feedback and produced actionable insights to continuously improve customer service.
Shift Leader
Luca Polare
11.2022 - 02.2023
- Led a team of 8 employees, providing guidance and training to ensure all tasks were completed in a timely manner.
- Managed store inventory, ordering stock as necessary and ensuring merchandise was properly stocked and displayed.
- Managed a team of employees in a fast-paced environment, ensuring all tasks were completed in a timely manner.
Insurance Agent
TBC Insurance
07.2022 - 11.2022
- Developed and maintained strong relationships with insurance carriers to secure the best rates for clients.
- Analyzed and interpreted insurance policies to ensure accuracy and compliance with regulations.
- Proactively identified and addressed customer concerns to ensure satisfaction and loyalty.
Education
Network And System Administration And IT Support
ITVET Academy
International Relations
Sulkhan-Saba Orbeliani University
Skills
- Technical support
- Customer service
- Communication
- Leadership
- IT support
- Entry Linux
- Sales
Languages
Georgian (Native), English (C1)
Languages
Georgian
Native
Native
English
Advanced (C1)
C1
Russian
Beginner
A1
Timeline
Customer Support, Shift Manager
Sure Lock & Key LLC
02.2024 - 04.2025
Customer Support Specialist
Silk
10.2023 - 02.2024
Shift Leader
Luca Polare
11.2022 - 02.2023
Insurance Agent
TBC Insurance
07.2022 - 11.2022
Network And System Administration And IT Support
ITVET Academy
International Relations
Sulkhan-Saba Orbeliani University
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