Ira Pasianidi
Tbilisi,TB
Summary
Dynamic Front Desk Agent with extensive experience at Sheraton Grand Tbilisi Metechi Palace, excelling in guest relations and conflict resolution. Proven ability to enhance customer satisfaction through effective communication and organized front desk operations. Skilled in Opera PMS and team collaboration, consistently ensuring a welcoming atmosphere and efficient service delivery.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Sheraton Grand Tbilisi Metechi Palace
Tbilisi, Georgia
04.2022 - Current
- Greeted guests warmly and ensured smooth check-in and check-out processes.
- Managed room assignments and coordinated with housekeeping for guest readiness.
- Handled guest inquiries, providing information on services and local attractions.
- Processed payments and maintained accurate records of transactions and charges.
- Assisted in resolving guest complaints promptly to enhance satisfaction levels.
- Maintained cleanliness and organization of the front desk area for a welcoming atmosphere.
- Collaborated with team members to streamline front desk operations efficiently.
- Utilized reservation software to manage bookings and update availability accurately.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Provided excellent customer service while upholding company policies.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Processed payments accurately and efficiently.
- Managed cash drawer responsibly throughout shift.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Provided information about hotel amenities, services, and local attractions.
- Verified accuracy of room rates and other charges during check-in process.
Front Desk Agent
Ramada By Wyndham Tbilisi Old City
Tbilisi, Georgia
12.2021 - 04.2022
- Greeted guests warmly and ensured smooth check-in and check-out processes.
- Managed room assignments and coordinated with housekeeping for guest readiness.
- Handled guest inquiries, providing information on services and local attractions.
- Processed payments and maintained accurate records of transactions and charges.
Spa Supervisor
Ramada By Wyndham Tbilisi Old City
Tbilisi, Georgia
08.2021 - 12.2021
- Supervised daily operations of spa to ensure smooth workflow.
- Trained and mentored staff on service protocols and customer care.
- Managed scheduling of treatments and staff shifts for optimal coverage.
- Coordinated with vendors for supplies and equipment maintenance needs.
- Maintained cleanliness and organization of spa facilities to enhance guest experience.
- Assisted in developing spa treatment menus based on customer feedback.
- Implemented health and safety standards for a safe working environment.
Skills
- Team leader
- Team Work
- Opera pms
- Opera Cloud
- Organized
- Customer service
- Conflict resolution
- Front desk operations
- Microsoft Office
- Team collaboration
- Guest relations
- Communication skills
- Time management
- Problem solving
- Training staff
- Word processing
- Front desk management
- Team building
- Room assignments
- Transportation information
- Guest amenities
- Conflict and issue documentation
hobby
- dancing
Mobile Phone
+995598282433
Languages
English
Intermediate
B1
Russian
Proficient
C2
Georgian
Proficient
C2
Timeline
Front Desk Agent
Sheraton Grand Tbilisi Metechi Palace
04.2022 - Current
Front Desk Agent
Ramada By Wyndham Tbilisi Old City
12.2021 - 04.2022
Spa Supervisor
Ramada By Wyndham Tbilisi Old City
08.2021 - 12.2021