Inesa Khachaturiani
Tbilisi
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
Work History
Administrative Assistant to the General Manager
CGS Solutions
02.2022 - 09.2023
- Executed record filing system to improve document organization and management.
- Managed department budgets and generated financial reports for management review.
- Assisted development and implementation of new administrative procedures.
- Created and maintained databases to track and record customer data.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Account Manager
CI Development
02.2021 - 01.2022
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Identified key entry points to enhance market penetration and maximize returns.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Kept detailed records of daily activities through online customer database.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Customer Support Manager
GHS Consulting
03.2020 - 01.2021
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Motivated and developed employees to overcome challenges and achieve goals to boost efficiency and performance.
- Handled complex and sensitive client relations and quality control issues to minimize negative impact to business direction.
- Identified process enhancements to reduce inconsistencies and drive improvements to support ongoing company success.
- Monitored employee performance to identify areas for improvement and additional training needs.
- Built strong relationships with field operations team to support business development opportunities and improve service.
Education
High School Diploma -
83 Public School
Tbilisi, GeorgiaSkills
- Administration
- Information Security
- Scheduling
- Spreadsheet Management
- Confidential Document Control
- Data Management
- Strong Problem Solver
- Data Organization
- Computer Skills
Languages
Georgian
Native language
English
Proficient
C2
Russian
Advanced
C1
Timeline
Administrative Assistant to the General Manager
CGS Solutions
02.2022 - 09.2023
Account Manager
CI Development
02.2021 - 01.2022
Customer Support Manager
GHS Consulting
03.2020 - 01.2021
High School Diploma -
83 Public School
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