Ilia Levchenko
Anti-fraud Manager
Tbilisi,TB
Summary
A seasoned Anti-fraud Senior Manager and Customer Service Manager at Bloomex International, I excel in strategic planning and team development. Demonstrated success in enhancing organizational efficiency and employee productivity through effective operations management and adaptability. Skilled in fostering interdepartmental collaboration and mentoring staff, significantly improving operational standards and customer satisfaction.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Anti-fraud Senior Manager /Chargeback Manager
Bloomex International
04.2024 - 02.2025
- Implemented and developed operational standards, policies and procedures.
- Held weekly/monthly meetings to create business plans and workshops to drive successful business.
- Provided strong leadership to enhance team productivity and morale.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Mentored junior staff members for skill development and career progression within the organization.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
Customer Service Manager
Bloomex International
09.2021 - 02.2025
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.
Education
Linguistics - Applied Linguistics
DONSTU
Rostov-on-Don 09.2018 - 07.2022
Skills
Strategic planning
Team development
Resource allocation
Organizational improvement
Operations management
Strategic planning
Timeline
Anti-fraud Senior Manager /Chargeback Manager
Bloomex International
04.2024 - 02.2025
Customer Service Manager
Bloomex International
09.2021 - 02.2025
Linguistics - Applied Linguistics
DONSTU
09.2018 - 07.2022
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