Summary
Overview
Work History
Education
Skills
Timeline
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Givi Azaladze

Givi Azaladze

International Relaiton
Tbilisi

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

4
4
years of professional experience
1
1
Language

Work History

Game Presenter

Evolution Gaming
01.2024 - 07.2025
  • Provided exceptional customer service by responding promptly to player concerns or inquiries about game rules or strategies.
  • Boosted customer satisfaction by providing clear instructions and maintaining a professional demeanor during gameplay.
  • Increased game participation through effective communication and rapport-building with players.
  • Developed strong relationships with casino staff to facilitate efficient coordination between departments during events or promotions involving the gaming area.
  • Maintained high-quality broadcasts by adjusting camera angles, lighting, and sound levels as needed.
  • Assisted in training new game presenters, providing guidance on best practices for presentation style and technique.
  • Monitored gameplay for fairness, promptly addressing any discrepancies or disputes.
  • Participated in ongoing professional development opportunities to stay current on industry trends and maintain peak performance as a presenter.
  • Delivered dynamic presentations that showcased the excitement of each game while adhering to industry standards and regulations.

Customer Support

Europebet
12.2022 - 01.2024
  • Trained new hires in company procedures, fostering a smooth transition into their roles as Customer Support Analysts.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Streamlined customer support processes for faster response times and higher resolution rates.
  • Provided top-notch customer support, quickly resolving user issues related to call quality and connectivity.
  • Provided exceptional customer support, resolving complex technical issues in a timely manner.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Cashier

Market Network
10.2021 - 07.2022
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Bachelor - Internatinal Relationship

Georgia National University
Tbilisi
05.2001 -

Skills

Quick thinking

Exceptional communication

Confident public speaking

Engaging personality

Effective time management

Audience engagement

Strong improvisation

Brand representation

Teamwork

Teamwork and collaboration

Problem-solving

Multitasking Abilities

Timeline

Game Presenter

Evolution Gaming
01.2024 - 07.2025

Customer Support

Europebet
12.2022 - 01.2024

Cashier

Market Network
10.2021 - 07.2022

Bachelor - Internatinal Relationship

Georgia National University
05.2001 -

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Givi AzaladzeInternational Relaiton