Giorgi Zedginidze
Tbilisi,Georgia
Summary
Efficient Customer Service Coordinator focused on resolving customer concerns quickly to maximize satisfaction. Well-versed in operational standards and best practices in the OTA industry. Hardworking, disciplined, and reliable manager with demonstrated record of success.
Overview
8
8
years of professional experience
Work History
Senior Coordinator
Booking.com
Tbilisi
10.2019 - Current
- Set clear team goals and KPIs,
- Delegate tasks and set project deadlines,
- Do regular performance evaluation
- Managed over 150 customer calls per day
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
- Evaluated customer service staff performance and provided constructive feedback.
Partner Support Coordinator
Booking.com
Tbilisi
07.2018 - 04.2019
- Supporting Performance of partners from Caucasus Countries (GEO, Arm, AZ)
- Managed over 30 customer calls daily
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
EVS Intern
NGO Nesehnuti
Brno
05.2017 - 05.2018
- Participation in arrangements of public events, discussions, lectures, and workshops
- Sorted and organized files, spreadsheets, and reports.
- Reviewed final works to spot and correct errors in punctuation, grammar, and translation.
- Translated documents from Georgian to English.
Multimedia Journalist
Jam-news.net
Tbilisi
03.2016 - 05.2017
- Produce Media Content, Research Stories, Publish Content Online, Design Graphic and Video Elements, Promote Content on Social Media
- Pitched stories to editorial staff in content areas of news, sports and entertainment.
- Monitored website and social media traffic.
Education
B.A. in Journalism and Mass Communication -
Caucasus International University
Tbilisi, TB07.2015
Skills
- Customer Service Excellence
- Team Contribution
- Event Logistics Management
- Internal Communications
- Event Coordination
- Project support
- Microsoft Tools
- Adobe Systems Adobe Photoshop
- Figma (Design Software)
Languages
- Georgian, Mother tongue
- English, C1, C1, B2, C1, C1
- Russian, B2, B2, B1, B2, B2
Personal Information
Gender: Male
Accomplishments
- Supervised team of 6 staff members.
- Collaborated with team of 3 in the development of Video verification project.
- Organized multiple Online and offline partner events.
Languages
Georgian
Native language
English
Advanced
C1
Russian
Intermediate
B1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Coordinator
Booking.com
10.2019 - Current
Partner Support Coordinator
Booking.com
07.2018 - 04.2019
EVS Intern
NGO Nesehnuti
05.2017 - 05.2018
Multimedia Journalist
Jam-news.net
03.2016 - 05.2017
B.A. in Journalism and Mass Communication -
Caucasus International University
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