Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Accomplishments
Languages
Work Availability
Timeline
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Giorgi Zedginidze

Giorgi Zedginidze

Tbilisi,Georgia

Summary

Efficient Customer Service Coordinator focused on resolving customer concerns quickly to maximize satisfaction. Well-versed in operational standards and best practices in the OTA industry. Hardworking, disciplined, and reliable manager with demonstrated record of success.

Overview

8
8
years of professional experience

Work History

Senior Coordinator

Booking.com
Tbilisi
10.2019 - Current
  • Set clear team goals and KPIs,
  • Delegate tasks and set project deadlines,
  • Do regular performance evaluation
  • Managed over 150 customer calls per day
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
  • Evaluated customer service staff performance and provided constructive feedback.

Partner Support Coordinator

Booking.com
Tbilisi
07.2018 - 04.2019
  • Supporting Performance of partners from Caucasus Countries (GEO, Arm, AZ)
  • Managed over 30 customer calls daily
  • Responded to customer requests for products, services, and company information.
  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.

EVS Intern

NGO Nesehnuti
Brno
05.2017 - 05.2018
  • Participation in arrangements of public events, discussions, lectures, and workshops
  • Sorted and organized files, spreadsheets, and reports.
  • Reviewed final works to spot and correct errors in punctuation, grammar, and translation.
  • Translated documents from Georgian to English.

Multimedia Journalist

Jam-news.net
Tbilisi
03.2016 - 05.2017
  • Produce Media Content, Research Stories, Publish Content Online, Design Graphic and Video Elements, Promote Content on Social Media
  • Pitched stories to editorial staff in content areas of news, sports and entertainment.
  • Monitored website and social media traffic.

Education

B.A. in Journalism and Mass Communication -

Caucasus International University
Tbilisi, TB
07.2015

Skills

  • Customer Service Excellence
  • Team Contribution
  • Event Logistics Management
  • Internal Communications
  • Event Coordination
  • Project support
  • Microsoft Tools
  • Adobe Systems Adobe Photoshop
  • Figma (Design Software)

Languages

  • Georgian, Mother tongue
  • English, C1, C1, B2, C1, C1
  • Russian, B2, B2, B1, B2, B2

Personal Information

Gender: Male

Accomplishments

  • Supervised team of 6 staff members.
  • Collaborated with team of 3 in the development of Video verification project.
  • Organized multiple Online and offline partner events.

Languages

Georgian
Native language
English
Advanced
C1
Russian
Intermediate
B1

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Senior Coordinator

Booking.com
10.2019 - Current

Partner Support Coordinator

Booking.com
07.2018 - 04.2019

EVS Intern

NGO Nesehnuti
05.2017 - 05.2018

Multimedia Journalist

Jam-news.net
03.2016 - 05.2017

B.A. in Journalism and Mass Communication -

Caucasus International University
Giorgi Zedginidze