Giorgi Sichinava
Tbilisi
Summary
Detail-oriented and reliable system administrator with strong background in in troubleshooting complex technical issues and optimizing system performance. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
System Administrator
020-EPOS GEORGIA
09.2022 - 07.2024
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
- Increased efficiency in the workplace by ensuring seamless integration of new applications into existing systems.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Optimized hardware utilization, conducting detailed assessments and reallocating resources for better performance.
- Monitored networks and network devices to resolve technical issues efficiently.
- Installed and configured network printers and other peripheral devices.
- Managed onboarding and training of employees.
Technical Support Representative
WEBZOOL/CREATIVE
07.2021 - 08.2022
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Managed challenging customer situations with diplomacy and professionalism.
- Solved complex technical issues for clients, leading to significant decrease in repeat support calls.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with cross-functional teams to identify recurring issues, developing proactive solutions to minimize future occurrences.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
Electronics Department Manager
FLEXSECURE
09.2020 - 09.2021
- Developed customized solutions for clients'' specific needs by modifying existing devices or creating new ones from scratch.
- Managed inventory control, ensuring proper stock levels for essential components and equipment.
- Documented critical project information including test results, design changes, and other relevant details for accurate record-keeping purposes.
- Repaired printed circuit boards or subassemblies by replacing electronic and or mechanical components in correct orientation.
- Read blueprints, wiring diagrams, schematic drawings and engineering instructions to properly assemble electronics units.
- Performed preventive maintenance and calibration of equipment and systems.
- Evaluated finished assemblies for compliance with standard procedures and design requirements.
- Revamped systems and upgraded wiring, PLCs and drives to handle changing needs.
- Created relay logic wiring diagrams, drawings and specifications for prototypes, production products and testing procedures.
Education
Bachelor of Science - High Voltage Circuits
Georgian Technical University
Tbilisi09-2021
Skills
- Hardware troubleshooting
- Desktop troubleshooting
- Hardware and software installation
- Equipment management
- Windows administration
- Virtualization technologies
- Device configuration
- Technical education
- Hardware expertise
- Problem-solving
- Teamwork and collaboration
- Technical analysis
Certification
CCNA: Enterprise Networking, Security, and Automation
CCNA: Switching, Routing, and Wireless Essentials
Fundamental Concepts of Information Technologies
Languages
English
Advanced (C1)
Russian
Advanced (C1)
Georgian
Bilingual or Proficient (C2)
Timeline
System Administrator
020-EPOS GEORGIA
09.2022 - 07.2024
Technical Support Representative
WEBZOOL/CREATIVE
07.2021 - 08.2022
Electronics Department Manager
FLEXSECURE
09.2020 - 09.2021
Bachelor of Science - High Voltage Circuits
Georgian Technical University