Summary
Overview
Work History
Education
Skills
Languages
Timeline
Giorgi Kobaliani

Giorgi Kobaliani

Tbilisi

Summary

Proven track record in enhancing customer service and problem-solving skills, demonstrated through a history of efficiently coordinating logistics and ensuring timely vehicle delivery for the US Embassy Tbilisi, EUMM. Excelled in verbal communication and time management, achieving a significant improvement in client satisfaction. Expert in maintaining high safety and service standards across various roles.

Overview

14
14
years of professional experience

Work History

Car Service Assistant

Us Embassy Tbilisi, EUMM
Tbilisi, Georgia
11.2021 - Current

Efficiently picked up customers' vehicles, transported them to mechanics for repairs, and safely returned them upon completion. Established excellent Managed scheduling and logistics to ensure timely delivery and pickup of vehicles. I worked effectively with mechanics and service personnel to ensure smooth communication and completion of tasks.

Driver

US Embassy Employee Family
Tbilisi, Georgia
09.2019 - 10.2021

Driver at 2 families of United States Embassy Employees in Tbilisi Duties: Driving three children to and from school, before the pandemic. Currently driving 2 children of another US embassy-employed family to school, tutors, and as requested. Responsibilities:

• Follow all state regulations while operating a vehicle;

• Conduct routine maintenance, such as checking oil levels and inspecting tire pressure;

• Ensure safe and timely travel for children.

Bell-Man Reception

Holiday Inn Tbilisi
Tbilisi
10.2017 - 09.2018

Greeted new guests and provided professional support and assistance to them with any tasks as required, ensuring the all-time great customer service.

• Communicated with guests to ensure that their needs and requirements were always fully followed.

• Transported luggage, promoted the Hotels' new features and services, provided advice to guests on local history, dining options, and cultural points when needed.

• Reported any incidents, resolved any problematic issues, worked closely with the Hotel Managers, and performed other duties as assigned.

Tour Guide

Travel Destination
Tbilisi, Georgia
05.2016 - 12.2016

• Led guided tours and informational talks for groups of 7-10 tourists on 3-7 hour tours, or overnight, to natural highlights; • Educated and shared natural, geological, and cultural history through story-telling;

• Connect visitors to the complexities of consequences and difficult balance of culture and international relations.

Attractions Operator

East Point Mall
Tbilisi, Georgia
12.2015 - 04.2016

Operate, drive, and explain the use of mechanical riding devices in amusement park.

• Provide assistance to users entering or exiting amusement rides.

• Fasten safety devices for users, or provide them with directions for fastening devices.

• Direct users to rides, seats, or attractions.

• Monitor activities to ensure adherence to rules and safety procedures, or arrange for the removal of unruly users.

• Inspect equipment to detect wear and damage and perform minor repairs, adjustments, or maintenance tasks such as oiling parts.

Assistant, Guide

International Travel Company - Bantay Kalikasan
Manila, PH
11.2014 - 12.2014

• Spent 160 hours being coached and trained by the professional guides of the Bantay Kalikasan Travel and Tours company;

• Traveled with and assisted during tours around the Philippines, organized for school children;

• Responsible for the safety of the trip and all attendees;

• Participating in entertainment and planning events for children;

• Ensuring Museum/Attraction Park passes for attendees and communication with facility management.

Tour Guide

Maria Travel Georgia
Tbilisi, Georgia
01.2013 - 05.2014

• Available to work some weekends, nights and holidays;

• Communicate with management concerning staff and customer needs;

• Excellent customer service and communication skills;

• Host tours for tour groups (up to 20 people) for historical areas, attractions, facilities, or other areas of interest. Cover facts, trivia, and information regarding events;

Assistant

Us Embassy Employ
Tbilisi, Georgia
08.2010 - 09.2011

• Walking a family dog and being responsible for his safety;

• Grooming and brushing dog ona daily basis.

Education

Faculty of Tourism

Tbilisi, Ivane Javakhishvili State University., Tbilisi

Skills

  • Verbal and written commuication

  • Problem-Solving

  • Customer Service

  • Time Management skills

Languages

Georgian
Native language
English
Upper intermediate
B2
Russian
Upper intermediate
B2

Timeline

Car Service Assistant - Us Embassy Tbilisi, EUMM
11.2021 - Current
Driver - US Embassy Employee Family
09.2019 - 10.2021
Bell-Man Reception - Holiday Inn Tbilisi
10.2017 - 09.2018
Tour Guide - Travel Destination
05.2016 - 12.2016
Attractions Operator - East Point Mall
12.2015 - 04.2016
Assistant, Guide - International Travel Company - Bantay Kalikasan
11.2014 - 12.2014
Tour Guide - Maria Travel Georgia
01.2013 - 05.2014
Assistant - Us Embassy Employ
08.2010 - 09.2011
Tbilisi, Ivane Javakhishvili State University. - , Faculty of Tourism
Giorgi Kobaliani