Giorgi Khurtsilava
Tbilisi,TB
Summary
Dedicated employee with passion to safety,
customer service and teamwork.
Seeking opportunity to join the largest international airline as a flight crew member.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
LLC "ZEG"
Tbilisi
10.2015 - 07.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Guest Relationship Officer/ Sommelier
Chateau Mukhrani & Kakhetian Traditional Winemaking
Mukhrani
08.2017 - 07.2019
- Hosted various amounts of guests from all over the world
- Held wine tasting sessions
- Took part in creating the best sequence of services for the visitors.
- Was part of one of the greatest service teams in wine industry
Floor Supervisor
Evolution gaming
Tbilisi
02.2019 - 07.2019
- Supervised and evaluated staff performance, providing feedback and guidance as needed.
English Teacher
IB "Mthiebi"
Tbilisi
08.2020 - 07.2022
- Created lesson plans, handouts, and other materials for teaching English grammar, reading comprehension, and creative writing skills.
- Developed and implemented English curriculum to meet the needs of students.
- Assessed student performance through tests, quizzes, and other forms of assessment.
Founder/Lecturer
EXPRESS ENGLISH
Tbilisi
09.2022 - Current
- Recruited, hired and trained staff members to ensure that operational goals were met.
- Collaborated with each member of the team to develop effective solutions that meet customer needs.
Education
Bachelor degree - Social And Political Science
Ilia State University
Tbilisi/Georgia02-2022
High school diploma -
Private school Lampari
06.2013
Skills
- Confident and positive attitude
- Excellent communication skills and understanding people
- Customer Relations Specialist
- Perfect performance in teams
Timeline
Founder/Lecturer
EXPRESS ENGLISH
09.2022 - Current
English Teacher
IB "Mthiebi"
08.2020 - 07.2022
Floor Supervisor
Evolution gaming
02.2019 - 07.2019
Guest Relationship Officer/ Sommelier
Chateau Mukhrani & Kakhetian Traditional Winemaking
08.2017 - 07.2019
Customer Service Representative
LLC "ZEG"
10.2015 - 07.2017
Bachelor degree - Social And Political Science
Ilia State University
High school diploma -
Private school Lampari