MS Office
Giorgi Katcharava
Chief Executive Officer At Vinotel
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding.
Overview
3
3
years of professional experience
15
15
years of post-secondary education
3
3
Languages
Work History
Chief Executive Officer
Vinotel Boutique Hotel
Tbilisi
01.2022 - Current
- Increased company revenue through aggressive new market strategies.
- Worked with department heads to address team needs and offer high-level support for everyday operations.
- Procured and coordinated new resources to achieve sales targets within optimal timeframes.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
- Provided services efficiently and with high level of accuracy.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked with customers to understand needs and provide excellent service.
Reservation Sales Agent
Vinotel Boutique Hotel
Tbilisi
03.2021 - 01.2022
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Handled billing information over phone.
- Provided customers with information about availability and pricing.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Worked closely with front desk to achieve full occupancy of property.
- Prepared variety of different written communications, reports and documents.
Back Office Assistant
Vinotel & Affiliated Companies
Tbilisi
04.2020 - 03.2021
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Gathered, organized and modeled data to assist management in making key decisions.
- Managed and maintained file system covering expenses, reports and support documentation.
- Responded to inquiries from callers seeking information.
- Performing accounting operations, preparing, redirecting, collecting, sorting the necessary documentation.
- Preparation/collection of materials required for audit.
Receptionist Administrator
Vinotel Boutique Hotel
Tbilisi
07.2019 - 03.2020
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Kept reception area clean and neat to give visitors positive first impression.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Greeted customers and visitors in-person and via telephone calls.
- Handled complaints and questions, and re-directed calls to other team members.
- Collected payments from clients and updated account balances.
Pool Supervisor
Fit Club at the Art House
Tbilisi
04.2019 - 06.2019
- Operated, cleaned and maintained pool water filtrations and water intake and outlet systems.
- Directed and oversaw maintenance records and incident reports.
- Monitored pool area for violations and potential hazardous situations.
- Carefully observed people to monitor pool activities and member safety.
- Provided maximum pool area surveillance and response to emergencies by rescuing pool patrons and administering first aid.
- Entered water immediately to pull struggling swimmers to safety.
Education
High School Diploma -
Public School #157
Tbilisi, Georgia 09.2006 - 06.2017
Bachelor of Science - Economics
Ivane Javakhishvili Tbilisi State University
Tbilisi, Georgia 09.2017 - 07.2021
Skills
Policy development and optimization
Software
Google Drive
Spreadsheets
Presentations
Operating systems
Internet Tools
Software skills
Interests
Drawing, sketching and painting
Reading
Photo and video editing
Basketball
Cars
Gaming
Software Development
Working with cars, sports and drawing.
Being a car enthusiast from the very childhood I`d like to spend time disassembling the car parts, repairing, cleaning it and putting it together.
Love sports and especially playing basketball as I am a former basketball player.
Regarding drawing, it is my childhood hobby also related to cars, as 90% of my drawings were cars.
Timeline
Chief Executive Officer
Vinotel Boutique Hotel
01.2022 - Current
Reservation Sales Agent
Vinotel Boutique Hotel
03.2021 - 01.2022
Back Office Assistant
Vinotel & Affiliated Companies
04.2020 - 03.2021
Receptionist Administrator
Vinotel Boutique Hotel
07.2019 - 03.2020
Pool Supervisor
Fit Club at the Art House
04.2019 - 06.2019
Bachelor of Science - Economics
Ivane Javakhishvili Tbilisi State University
09.2017 - 07.2021
High School Diploma -
Public School #157
09.2006 - 06.2017
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