Giorgi Janashia

• Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
• Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
• Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
• Liaised with internal teams to resolve customer concerns, escalate issues and serve as company mediator.
• Connected with customers to address questions and resolve issues through phone and email.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responded to customer requests for products, services, and company information.
• Handled customer inquiries and suggestions courteously and professionally.

• Welcomed guests and clients in friendly, positive manner.
• Delivered polite, professional customer service to enhance business reputation through positive first impressions.
• Collaborated effectively with customers and staff to maintain smooth-running company operations.
• Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
• Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty.

As a hotel Receptionist I had to speak with lots of foreigners that have come to book a room in our hotel or even had business with my employers, most of them spoke English as it is widely popular. Moreover, even after my working hours I frequently received calls from my co-workers wanting my help to communicate with English speaking guests.