Giga Kovaliovi

Results-driven technical leader with 5+ years of cross-functional experience in Application Support, Professional Services, and Network Operations. Proven track record of optimizing critical infrastructure, improving incident response by over 90%, and leading high-performing teams across support, monitoring, and post-sales service environments. Adept at building scalable processes, enhancing operational efficiency, and bridging technical and business goals. Currently managing two teams across support and services, driving strategic improvements in service delivery, stakeholder engagement, and customer satisfaction. Passionate about developing talent, enabling innovation, and building resilient tech operations that support business growth.

https://www.linkedin.com/in/giga-kovaliovi-19038a187/

• Establishing first eToro team in Georgia: Established eToro's operations in Georgia from the scratch, building a robust framework for sustainable growth
• Establishing first SOC team in Georgia: Oversaw Georgia's first SOC bootcamp, establishing it as a successful cornerstone of eToro Georgia's growth
• Establishing first-ever IT Monitoring and Incident Management operations in Setantasports with the Head of the department