Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
GIACOMO PACE

GIACOMO PACE

Genova

Summary

Experiencing in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Overview

1
1
year of professional experience

Work History

Technical Support Specialist

MediMatic
02.2023 - Current
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.

Service Readiness and Innovation Eng. Internship

Philips
11.2022 - 02.2023
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering support and tailored recommendations to address needs.

Education

Master of Science - Rehabilitation Engineering And Biomaterials

Università Degli Studi Di Genova
Genova
06.2022

Bachelor of Science - Bioengineering

Università Degli Studi Di Pavia
Pavia
07.2019

High School Diploma -

Giuseppe Peano Scientific High School
Tortona
07.2015

Skills

  • Issue and Resolution Tracking
  • Customer Communication and Empathy
  • Technical Support and Assistance
  • Troubleshooting and Diagnosing
  • Account Management
  • Remote Technical Assistance
  • Collaborative Team Player
  • Client Rapport-Building

Languages

English
Upper intermediate (B2)

Timeline

Technical Support Specialist

MediMatic
02.2023 - Current

Service Readiness and Innovation Eng. Internship

Philips
11.2022 - 02.2023

Master of Science - Rehabilitation Engineering And Biomaterials

Università Degli Studi Di Genova

Bachelor of Science - Bioengineering

Università Degli Studi Di Pavia

High School Diploma -

Giuseppe Peano Scientific High School
GIACOMO PACE