GIACOMO PACE
Genova
Summary
Experiencing in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
1
1
year of professional experience
Work History
Technical Support Specialist
MediMatic
02.2023 - Current
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Service Readiness and Innovation Eng. Internship
Philips
11.2022 - 02.2023
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering support and tailored recommendations to address needs.
Education
Master of Science - Rehabilitation Engineering And Biomaterials
Università Degli Studi Di Genova
Genova06.2022
Bachelor of Science - Bioengineering
Università Degli Studi Di Pavia
Pavia07.2019
High School Diploma -
Giuseppe Peano Scientific High School
Tortona07.2015
Skills
- Issue and Resolution Tracking
- Customer Communication and Empathy
- Technical Support and Assistance
- Troubleshooting and Diagnosing
- Account Management
- Remote Technical Assistance
- Collaborative Team Player
- Client Rapport-Building
Languages
English
Upper intermediate (B2)
Timeline
Technical Support Specialist
MediMatic
02.2023 - Current
Service Readiness and Innovation Eng. Internship
Philips
11.2022 - 02.2023
Master of Science - Rehabilitation Engineering And Biomaterials
Università Degli Studi Di Genova
Bachelor of Science - Bioengineering
Università Degli Studi Di Pavia
High School Diploma -
Giuseppe Peano Scientific High School
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