George Omiadze
Tbilisi
Summary
Results-driven Customer Service Specialist with a proven ability to prioritize tasks and excel in fast-paced environments. Demonstrates exceptional teamwork skills to achieve both personal and organizational objectives. Recognized for effectively resolving escalated customer support issues, enhancing overall satisfaction and loyalty.
Overview
8
8
years of professional experience
Work History
Content Moderator
Majorel
06.2023 - 07.2024
- Reviewed content for compliance with internal policies and procedures.
- Monitored user-generated content for violations of community standards.
- Performed moderation tasks such as deleting, editing, and suspending accounts.
Fraud and Risk Analyst
Focus Solutions
06.2022 - 03.2023
- Analyzed and monitored customer accounts for suspicious or fraudulent activity.
- Assisted in developing policies, procedures, and protocols to prevent fraud and protect company assets.
- Identified areas of risk exposure and implemented controls to minimize losses due to fraud.
Customer Service Representative
Focus Solutions
06.2021 - 06.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Support Specialist
Evolution Global
01.2020 - 05.2021
- Investigated customer complaints regarding product quality or service rendered.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
Team Leader
"Menu.ge"
07.2018 - 05.2019
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
Service Quality Manager
Kakhelebi
06.2016 - 08.2016
- Developed and enforced quality standards for customer service.
- Identified areas of improvement in customer service processes.
- Assisted in the development of policies and procedures related to service quality management.
- Analyzed customer complaints and formulated solutions to address them.
Education
Managment
Ilia State University
07-2022
Skills
- Complaint resolution
- Building rapport
- Product knowledge
- Stress management
- Research
- High-energy attitude
- Escalation management
References
upon request, Giorgi Omiadze, Giorgi Omiadze 1, Giorgi Omiadze 2
Languages
Georgian
First Language
Russian
Intermediate (B1)
B1
Greek
Upper Intermediate (B2)
B2
English
Proficient (C2)
C2
Timeline
Content Moderator
Majorel
06.2023 - 07.2024
Fraud and Risk Analyst
Focus Solutions
06.2022 - 03.2023
Customer Service Representative
Focus Solutions
06.2021 - 06.2022
Customer Support Specialist
Evolution Global
01.2020 - 05.2021
Team Leader
"Menu.ge"
07.2018 - 05.2019
Service Quality Manager
Kakhelebi
06.2016 - 08.2016
Managment
Ilia State University
Similar Profiles
Dimitris AndroulakisDimitris Androulakis
Social Media Content Moderator at MajorelSocial Media Content Moderator at Majorel
Gloria BaronchelliGloria Baronchelli
Team Leader at MajorelTeam Leader at Majorel
ANKUL PATELANKUL PATEL
Operations Supervisor at MajorelOperations Supervisor at Majorel