George Hovel
Tbilisi
Summary
Seasoned executive with extensive experience in the online gaming industry, specializing in strategic planning, operational excellence, and compliance. Demonstrated success in driving revenue growth, enhancing player engagement, and implementing risk management strategies across diverse markets. Skilled at leading cross-functional teams and fostering a culture of innovation and efficiency.
Overview
9
9
years of professional experience
Work History
Head of Live Gaming / Head of Operations
Proxy Live Solutions
10.2023 - Current
- Company Overview: B2C/B2B
- Spearheaded the development and launch of new gaming platforms, resulting in a 35% increase in user base and a 25% rise in revenue within the first year
- Designed and implemented operational strategies to enhance compliance, achieving a 100% audit success rate across multiple jurisdictions
- Optimized budget management processes, maintaining variances within 5%, and reallocating resources to support strategic initiatives, leading to a 15% improvement in operational efficiency
- Established and monitored KPIs, driving a 20% improvement in overall platform performance and a 30% increase in player retention
- Leveraged data analytics to refine marketing strategies, boosting user engagement and conversion rates by 30%
- Developed comprehensive risk management protocols, mitigating operational risks and ensuring continuity during high-traffic periods
Chief Operations Officer
BTCWIN
01.2022 - 09.2023
- Company Overview: B2C
- Led the transition to data-driven decision-making, enhancing operational efficiency by 25% and improving customer satisfaction by 15%
- Developed a customer retention strategy that increased active users by 30% and enhanced customer lifetime value by 20%
- Oversaw the implementation of a robust risk management framework, reducing regulatory infractions by 40%
- Streamlined processes to achieve a 12% reduction in operating costs, reallocating savings to enhance product offerings
- Directed cross-functional teams to deliver 99% of projects on time and within budget, significantly enhancing operational reliability
- Streamlined company processes and procedures while enhancing customer satisfaction.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
Chief Operations Officer
NDA
01.2018 - 01.2022
- Company Overview: B2C
- Centralized operations across multiple brands, reducing inconsistencies by 29% and improving service delivery
- Led a management system overhaul that increased process efficiency by 18% and boosted employee satisfaction by 22%
- Revamped marketing strategies to focus on affiliate and social media channels, resulting in a 34% increase in affiliate contributions and a 44% uptick in social media engagement
- Set and achieved growth targets, contributing to a 17% increase in revenue and a 21% expansion in market share
- Managed end-to-end project production and procurement, ensuring a 98% on-time delivery rate and reducing costs by 16%
- Maintained compliance with global regulatory standards, achieving a flawless compliance record
- Supported business growth through strategic planning and process development.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
Vice President Operations - Promoted to COO
NDA
01.2016 - 01.2018
- Company Overview: B2B/B2C
- Directed recruitment and talent acquisition efforts, improving retention rates by 22% and enhancing team quality.
- Ensured regulatory compliance, achieving a 100% success rate in audits and reducing risk exposure by 32%
- Reduced overhead costs by 26% through strategic negotiations and process improvements
- Expanded team size by 42% in one year, while maintaining a 96% customer satisfaction rate, reflecting improved service standards
- Delivered projects with a 100% success rate, ensuring timely and budget-conscious execution across key departments (CS, Marketing, Operations, Legal, HR, Finance, SM)
- Fostered a collaborative culture, driving operational excellence and enhancing team performance across all levels
- Communicated business performance, forecasts and strategies to investors and shareholders.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Established and maintained strong relationships with customers, vendors and strategic partners.
Education
BBA - Business Administration
Black Sea University
Tbilisi, GeorgiaMBA - Strategic Business Management & Venture Capital
Hanyang University
Seoul, South KoreaSkills
- Strategic Planning
- Regulatory Compliance
- Data-Driven Decision Making
- Financial Acumen
- Leadership and Team Management
- Customer Retention and Engagement
- Risk Management
- Project Management
- Marketing Strategy
- Technical Proficiency
- Business analysis
- Cross-functional coordination
- Operational excellence
- Organizational development
Languages
English, Hebrew, Georgian
Native language
Korean
Elementary
A2
Spanish
Beginner
A1
Timeline
Head of Live Gaming / Head of Operations
Proxy Live Solutions
10.2023 - Current
Chief Operations Officer
BTCWIN
01.2022 - 09.2023
Chief Operations Officer
NDA
01.2018 - 01.2022
Vice President Operations - Promoted to COO
NDA
01.2016 - 01.2018
BBA - Business Administration
Black Sea University
MBA - Strategic Business Management & Venture Capital
Hanyang University
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